Publications by Skyward https://ru.technologic-nn.ru ru Customer satisfaction survey results reveal the highest score in company history https://ru.technologic-nn.ru/blog/tpost/7mobybke7l-customer-satisfaction-survey-results-rev https://ru.technologic-nn.ru/blog/tpost/7mobybke7l-customer-satisfaction-survey-results-rev?amp=true Mon, 28 Dec 2015 18:00:00 +0300 Other News The total score of customers’ satisfaction amounted to 4.6 from 5 points.

Customer satisfaction survey results reveal the highest score in company history

The results of the yearly survey have become a hallmark of our company. 85% of our customers have been surveyed and each of them assured that they were satisfied with the quality of provided services.

For the first time, the total score of customers’ satisfaction amounted to 4.6 from 5 points. The highest score was received for the adjustment of services to the customers’ needs and for the attention our staff members pay to the customers’ requirements. Moreover, all the customers commented on the service quality improvement as compared to the previous year.

We sincerely thank our customers and business partners for their nice words and fruitful cooperation in the outgoing year. We wish you new prospects and great achievements in the new year of 2016!

]]> Yearly Skyward staff members training held https://ru.technologic-nn.ru/blog/tpost/cc1p8d92nn-yearly-skyward-staff-members-training-he https://ru.technologic-nn.ru/blog/tpost/cc1p8d92nn-yearly-skyward-staff-members-training-he?amp=true Mon, 16 Nov 2015 18:12:00 +0300 Other News The new knowledge will allow the company to increase its current service quality and offer new services to the customers.

Yearly Skyward staff members training held

Our company has completed a two-months program on the staff members’ business development. The series of lectures and practical tasks included an overview of new computer technologies, study of Linux operating peculiarities, advanced study of the matters related to administration of the equipment by 46 Labs, SwitchRay and Alaris Labs.

An essential component of the corporate training was a range of presentations on kaizen, a managerial technique that accounts for service process analysis and uninterrupted improvement. The new knowledge will allow the company to increase its current service quality and offer new services to the customers.

]]> Proactive monitoring and NOC new analytical tasks https://ru.technologic-nn.ru/managed-services/tpost/7vzj7nemz9-proactive-monitoring-and-noc-new-analyti https://ru.technologic-nn.ru/managed-services/tpost/7vzj7nemz9-proactive-monitoring-and-noc-new-analyti?amp=true Mon, 10 Aug 2015 16:00:00 +0300 Managed Services Skyward introduces iNOC – an extended version of a traditional NOC service.

Proactive monitoring and NOC new analytical tasks

Skyward introduces iNOC – an extended version of a traditional NOC service.

The new package includes proactive monitoring of key routes, customers and vendors as well as traffic fluctuation and unsuccessful disconnect codes monitoring. The main tool for executing proactive monitoring tasks is 5gVision. The iNOC package also includes key routes regular testing with the possibility of selecting an alternative vendor in case there is an issue with one of the routes.

]]> Skyward works from home at times of global COVID-19 outbreak https://ru.technologic-nn.ru/blog/tpost/guf2ignz8h-skyward-works-from-home-at-times-of-glob https://ru.technologic-nn.ru/blog/tpost/guf2ignz8h-skyward-works-from-home-at-times-of-glob?amp=true Sun, 15 Mar 2020 18:12:00 +0300 Other News We at Skyward are taking precautions to keep our team safe and sustain the quality of the work delivered to our clients.

Skyward works from home at times of global COVID-19 outbreak

While the pandemic of a new Coronavirus disease is spreading, we at Skyward are taking precautions to keep our team safe and sustain the quality of the work delivered to our clients. Following the measures recommended by the World Health Organization and Russian state officials, we are switching to remote work for an extended period of time.

No need to worry, even from our home offices we continue to maintain the high quality of service. Here are some of the tips that help us work productively:

Weekly online meetings to overview the work progress and address potential roadblocks;
Regular team meetings to discuss project-specific issues;
Remote training sessions to improve the existing and obtain new technical skills;
Real-time visual dashboard to monitor each team’s results.

This year has brought new challenges to the world economy in general and B2B sector in particular. However, we understand that it is important to stay isolated now in order for the situation go back to normal later.

We hope that you and your family are staying safe and extend the words of support to everyone who is struggling in these hard times.

]]> Skyward introduces SMS NOC service https://ru.technologic-nn.ru/managed-services/tpost/y817c26vs4-skyward-introduces-sms-noc-service https://ru.technologic-nn.ru/managed-services/tpost/y817c26vs4-skyward-introduces-sms-noc-service?amp=true Fri, 15 Jan 2016 10:43:00 +0300 Managed Services Our engineers will assist you with SMS equipment adjustment and selection of routing rules.

Skyward introduces SMS NOC service

In response to the telecom market’s growing interest to SMS traffic transit technology, our company launches a new service – SMS NOC.

The tasks of SMS NOC are as follows: receiving and analyzing customers’ requests on SMS traffic issues (fake DLR, DLR delay or absence, low Delivery Rate, etc.), maintaining communication with vendors to eliminate the issues, and also interconnections with new business partners. Our engineers will assist you with SMS equipment adjustment and selection of routing rules.

]]> Skyward has developed signaling messages logger https://ru.technologic-nn.ru/managed-services/tpost/vfn59djsfa-skyward-has-developed-signaling-messages https://ru.technologic-nn.ru/managed-services/tpost/vfn59djsfa-skyward-has-developed-signaling-messages?amp=true Wed, 10 Feb 2016 14:00:00 +0300 Managed Services Skyward has developed its own tool for SIP signaling messages collection and storage.

Skyward has developed signaling messages logger

Skyward has developed its own tool for SIP signaling messages collection and storage.

Skyward Logger allows to simultaneously record data from up to ten thousand calls at 500 CPS and has minimum system requirements. Using a call ID or a call date, the tool can promptly provide a short or full call log in the txt or pcap format. Due to the logger, it is possible to find the reason for incorrect disconnect codes and ASR drop in the shortest time possible. Besides, the tool is irreplaceable for dispute analysis. Some of our customers have already had the tool implemented.

]]> Looking forward to our meeting at ITW 2016 https://ru.technologic-nn.ru/blog/tpost/ovu4dgejs4-looking-forward-to-our-meeting-at-itw-20 https://ru.technologic-nn.ru/blog/tpost/ovu4dgejs4-looking-forward-to-our-meeting-at-itw-20?amp=true Tue, 26 Apr 2016 17:00:00 +0300 Other News The second year in a row representative from Skyward will attend the International Telecoms Week.

Looking forward to our meeting at ITW 2016

The second year in a row representative from Skyward will attend the International Telecoms Week (ITW).

At the event, we plan to present our new services, iNOC and SMS NOC, and attract new customers. We also hope to meet the majority of our current customers to hear their suggestions and discuss the possibility of strengthening our business relations. You can set up a meeting with us at or send us a request to sales@skyward-services.com.

See you soon!

]]> Skyward attends ITW 2016 https://ru.technologic-nn.ru/blog/tpost/1n3r5li26s-skyward-attends-itw-2016 https://ru.technologic-nn.ru/blog/tpost/1n3r5li26s-skyward-attends-itw-2016?amp=true Fri, 20 May 2016 15:00:00 +0300 Other News For the second time Skyward has participated in International Telecoms Week, held in Chicago.

Skyward attends ITW 2016

For the second time Skyward has participated in International Telecoms Week, held in Chicago, May 2016.

We attended a series of meetings with our clients and business partners, and explored the latest events on the telecom market. One of the key tendencies is a steadily growing interest towards SMS-wholesale technologies. Recent reports show that the number of companies involved in this business is constantly increasing.

We also had an opportunity to meet with our customers personally and discuss the results of our mutual cooperation. We would like to thank everyone for positive feedback on our services. We intend to keep our service standards high and will do our best to further improve our performance level. We have taken into account the wishes and suggestions, and they will be implemented in the future.

Looking forward to meeting you again next year!

]]> Skyward team participates in SMS Training https://ru.technologic-nn.ru/blog/tpost/yul8ijn6om-skyward-team-participates-in-sms-trainin https://ru.technologic-nn.ru/blog/tpost/yul8ijn6om-skyward-team-participates-in-sms-trainin?amp=true Tue, 27 Sep 2016 13:00:00 +0300 Other News Skyward team has completed a two-day training program on SMS technologies.

Skyward team participates in SMS Training

Skyward team has completed a two-day training program on SMS technologies. It included a series of detailed lectures and a number of practical tasks. This training was organized by our colleagues from Alaris Labs and also by Skyward SMS specialists. Alaris Labs specialists have paid special attention to the features of the latest version of their product, Alaris SMS Platform.

Skyward employees who have already worked with Alaris tools have improved their knowledge and developed a deeper understanding of SMS technologies, while junior staff members learnt how to perform common tasks involving SMS traffic.

This training has helped us to broaden our technical skills, ensuring better quality of service and increased competitiveness on the telecom market in the future.

]]> Skyward celebrates its 5th anniversary https://ru.technologic-nn.ru/blog/tpost/kf257rz79h-skyward-celebrates-its-5th-anniversary https://ru.technologic-nn.ru/blog/tpost/kf257rz79h-skyward-celebrates-its-5th-anniversary?amp=true Mon, 27 Feb 2017 12:50:00 +0300 Other News What started as a small partnership of IT-enthusiasts, now has become a steadily-growing company with a dozen of highly qualified specialists.

Skyward celebrates its 5th anniversary

Today, on February 27th, Skyward celebrates its 5th anniversary. What started as a small partnership of IT-enthusiasts, now has become a steadily-growing company with a dozen of highly qualified specialists. For these five years our company has managed to triple its business and established contacts with the world’s leading developers of telecom solutions and tools.

Back then, in 2012, we have voiced our core value: «Act in the best interests of every customer, protect and develop their business as it is our own». And now, after 5 years of intensive work, we are proud to say that we have never backed down this principle. This is not the idle words: highest scores in annual surveys and warm feedbacks from our clients perfectly reflect that our ideas and values are working.

We would like to thank our long-standing customers for being with us throughout these years and we assure you that our future cooperation will be even more fruitful and strong.

As for our new clients, we promise that we will bring all our knowledge and experience to prove that you have made the right choice and our cooperation will be effective and trustworthy, as our motto says: “Your business – our support”.

]]> Skyward’s business development strategy triggers brand transformation https://ru.technologic-nn.ru/managed-services/tpost/6ni189h9rv-skywards-business-development-strategy-t https://ru.technologic-nn.ru/managed-services/tpost/6ni189h9rv-skywards-business-development-strategy-t?amp=true Thu, 25 Jun 2020 12:26:00 +0300 Managed Services Reliability Engineering Digital Transformation Skyward has unveiled its redesigned website along with an extended product line and a new brand identity.

Skyward’s business development strategy triggers brand transformation

Skyward, an established provider of technical on-demand services, has unveiled its redesigned website along with an extended product line and a new brand identity. These changes stem from the company’s new business development strategy, based on the principles of agility and willingness to constantly improve for the benefit of the clients.

According to the strategy, Skyward’s core network operations center (NOC) competence now forms part of a comprehensive managed services package. Upon request, the company might complement the traditional VoIP and SMS NOC service with the traffic monitoring, telecom system configuration, and processes reengineering options. Offering an expert care of your telecom equipment and special attention to your traffic, the service may be customized to better suit your business needs.

Additionally, the updated product line includes high-end engineering capabilities, which manifests Skyward’s intention to enter the outsourced software development market. The newly offered reliability engineering and digital transformation services harness the potential of emerging technology and can be applied in projects requiring a different degree of complexity from automating routine operations to envisioning full-scale digital products.

Skyward possesses 10 years of expertise and a team of trained engineers available 24/7. Compared to other mid-size market players, Skyward stands out for its customized approach, transparent communication and fair prices. All of these ensure that the company’s clients get the best value for money.

For reference

Check our blog to read more news and case studies. Discover the latest company updates by following us on LinkedIn. To inquire about prices and services, contact us at sales@skyward.cc.

]]> Skyward extends its service offering to include SMS NOC https://ru.technologic-nn.ru/managed-services/tpost/79yjk0vuyn-skyward-extends-its-service-offering-to https://ru.technologic-nn.ru/managed-services/tpost/79yjk0vuyn-skyward-extends-its-service-offering-to?amp=true Thu, 02 Mar 2017 00:00:00 +0300 Managed Services Skyward acts as a strategic provider of a full-featured NOC service and a developer of a distinctive monitoring system to control and protect SMS traffic.

Skyward extends its service offering to include SMS NOC

Skyward announces to have launched cooperation with one of the key European players on the rapidly growing A2P messaging market. In the newly formed partnership, Skyward acts as a strategic provider of a full-featured NOC service and a developer of a distinctive monitoring system to control and protect SMS traffic.

Skyward’s 24/7 SMS NOC service includes traffic flow and system health monitoring, customer requests handling and Alaris SMS Platform administration. Skyward engineers have been closely working with Alaris Labs since 2015, therefore acquiring a great understanding of the platform’s peculiarities and clients’ business needs.

As part of the project, Skyward developed and deployed an SMS traffic monitoring system that allows controlling quality parameters of each customer and vendor. The company also played an active role in the design of business processes for the provision of NOC services, assisted the client in the selection and implementation of the Helpdesk system.

While traditional SMS is losing its ground in favor of IP messaging services, A2P solutions are considered the most effective and profitable marketing tools for business and finance handling. This is why fast and highly qualified service is crucial in this field.

]]> Skyward celebrates 8 years in business https://ru.technologic-nn.ru/blog/tpost/fl857d0g19-skyward-celebrates-8-years-in-business https://ru.technologic-nn.ru/blog/tpost/fl857d0g19-skyward-celebrates-8-years-in-business?amp=true Thu, 06 Feb 2020 14:40:00 +0300 Other News We started off as a team of 4 colleagues and grown to a family of 17 people over the years.

Skyward celebrates 8 years in business

We started off as a team of 4 colleagues and grown to a family of 17 people over the years. In 2020, Skyward is an established company of multi-tasking engineers who deal with a wide range of challenges from routine issues to those involving high-tech expertise.

We want to say the words of gratitude to our clients for walking this road with us. You are the reason we continuously improve our internal processes, advance technical expertise and master the English language. We hope that our further cooperation will bring only the best experience to all of us.

]]> Skyward starts implementing Scrum in all service teams https://ru.technologic-nn.ru/blog/tpost/regh49yz3l-skyward-starts-implementing-scrum-in-all https://ru.technologic-nn.ru/blog/tpost/regh49yz3l-skyward-starts-implementing-scrum-in-all?amp=true Thu, 22 Nov 2018 19:15:00 +0300 Other News Employees of Skyward participated in the Scrum training held by the CEO Sergey Losev.

Skyward starts implementing Scrum in all service teams

Employees of Skyward participated in the Scrum training held by the CEO Sergey Losev. The initiative was aimed to introduce a new approach that will help engineering teams work systematically on customer service improvement and facilitate cooperation between team members.

The training was based on a popular Scrum guide developed by Ken Schwaber and Jeff Sutherland. It covered an overview of the Agile principles as well as a detailed study of the Scrum artifacts and ceremonies. The theoretical knowledge was put to practice by performing training exercises. All participants, divided into working groups, learnt how to fill in the product backlog, act on behalf of Scrum roles and organize Scrum events. Following the results of the training, all employees passed an open assessment test at Scrum.org.

Previously, the implementation of Scrum was not unified and was limited to one project only. The systematic approach elaborated during the training enables team leaders to use the agile process framework on a company-wide level. Scrum will work as part of the continuous improvement system, practiced in Skyward since 2015.

About Scrum

Scrum is a framework for developing, delivering, and sustaining complex products. The term Scrum comes from the world of rugby and as in any other game Scrum teams are encouraged to learn through experiences, self-organize while working on a problem and deliver products of the highest possible value.

]]> Skyward attends ITW 2015 https://ru.technologic-nn.ru/blog/tpost/5jdaje3e11-skyward-attends-itw-2015 https://ru.technologic-nn.ru/blog/tpost/5jdaje3e11-skyward-attends-itw-2015?amp=true Sun, 28 Jun 2015 14:05:00 +0300 Other News A representative from our company attended the ITW conference for the first time.

Skyward attends ITW 2015

In 2015, a representative from our company attended the ITW conference for the first time.

Meeting in person with the customer confirmed that both sides are interested in maintaining and developing cooperation. Besides, participation in the event allowed us to more accurately assess the current state of the telecom market in order to adjust our service to new requirements of telecom carriers.

]]> Broadening of cooperation with Alaris Labs https://ru.technologic-nn.ru/blog/tpost/a2bly27g1y-broadening-of-cooperation-with-alaris-la https://ru.technologic-nn.ru/blog/tpost/a2bly27g1y-broadening-of-cooperation-with-alaris-la?amp=true Wed, 08 Apr 2015 14:11:00 +0300 Other News The process of strengthening cooperation with the developer will positively affect the quality of our services.

Broadening of cooperation with Alaris Labs

Since April 2015, our company has started broadening cooperation with Alaris Labs, a well-known solution developer for telecom carriers. Professional duties of our staff members will include selection and administration of the servers that will become the basis for a new service to be launched by Alaris Labs – SMS traffic management hosting platform.

Some of our customers have already implemented several solutions by Alaris Labs, so the process of strengthening cooperation with the developer will positively affect the quality of our services and their extension.

]]> Skyward participated in WWC 2019 https://ru.technologic-nn.ru/blog/tpost/4due4n1fux-skyward-participated-in-wwc-2019 https://ru.technologic-nn.ru/blog/tpost/4due4n1fux-skyward-participated-in-wwc-2019?amp=true Thu, 19 Sep 2019 16:00:00 +0300 Other News The conference outcomes included several business meetings and negotiations with current clients and prospects.

Skyward participated in WWC 2019

For the first time, a Skyward delegation took part in the Wholesale World Congress in Madrid. The company was exhibited at the booth of its partner and a gold sponsor of the Congress – Alaris Labs. For Skyward, the conference outcomes included several business meetings and negotiations with current clients and prospects.

Traditionally the event brings together hundreds of voice and SMS operators as well as telecom solutions providers. Focused on a specific segment of the telecom field, WWC provides ample opportunities for deep investigation of the industry trends and hands-on research of market players. At the same time, it gives a comfortable atmosphere for business communication and networking.

Skyward thanks the organizers of WWC for a great chance to join the industry community and meet new partners.

]]> Progress review 2014 and customer satisfaction survey https://ru.technologic-nn.ru/blog/tpost/13nakt9ha4-progress-review-2014-and-customer-satisf https://ru.technologic-nn.ru/blog/tpost/13nakt9ha4-progress-review-2014-and-customer-satisf?amp=true Mon, 12 Jan 2015 11:00:00 +0300 Other News We have reached all the targets we set, reinforced our knowledge and secured our presence on the telecom market.

Progress review 2014 and customer satisfaction survey

Skyward is glad to reveal the news on a successful end of the year 2014. We have reached all the targets we set, reinforced our knowledge and secured our presence on the telecom market.

According to the results of the yearly survey, 80% of our customers are satisfied with the quality of service, and the total customer satisfaction score amounted to 4.3 from 5 points. Our engineers scored high for their technical expertise and customer-oriented approach. We would like to thank the customers who shared their suggestions of service improvement, we will definitely consider them in the incoming year.

]]> Skyward staff members’ professional development https://ru.technologic-nn.ru/blog/tpost/n4xxft98js-skyward-staff-members-professional-devel https://ru.technologic-nn.ru/blog/tpost/n4xxft98js-skyward-staff-members-professional-devel?amp=true Thu, 18 Dec 2014 17:00:00 +0300 Other News The target of the comprehensive program was to reinforce the knowledge and customer service skills of the staff.

Skyward staff members’ professional development

Skyward has carried out a corporate training for its staff members. The target of the comprehensive program was to reinforce their knowledge and improve their customer service skills.

Experts from companies that develop solutions for telecom carriers were invited for the training, including SwitchRay and Alaris Labs. The training proved itself useful after the successful results of the final assessment were revealed. The knowledge acquired by our staff members will secure the high quality service and its improvement for the benefit of our customers. In the future, we plan to hold corporate trainings on a yearly basis.

]]> Partnership with IPT Networks https://ru.technologic-nn.ru/blog/tpost/hsnib40mso-partnership-with-ipt-networks https://ru.technologic-nn.ru/blog/tpost/hsnib40mso-partnership-with-ipt-networks?amp=true Mon, 24 Nov 2014 11:00:00 +0300 Other News PT Networks is a well-known developer of testing tools for routes quality, iTest, and VoIP infrastructure monitoring, iView.

Partnership with IPT Networks

Skyward has become a business partner of IPT Networks (Great Britain) – a well-known developer of testing tools for routes quality, iTest, and VoIP infrastructure monitoring, iView.

Since November 2014, Skyward has provided IPT Networks with an opportunity of carrying out CLI routes testing of major Russian phone carriers. For more than half a year Skyward’s engineers have used iTest solution by IPT Networks that accounts for reliable and efficient assessment of traffic termination routes quality.

]]> NOC process establishment and MMD Smart Helpdesk implementation https://ru.technologic-nn.ru/managed-services/tpost/oyjvr77lgu-noc-process-establishment-and-mmd-smart https://ru.technologic-nn.ru/managed-services/tpost/oyjvr77lgu-noc-process-establishment-and-mmd-smart?amp=true Thu, 16 Oct 2014 15:00:00 +0400 Managed Services Skyward has carried out a project for MMD Smart (Israel).

NOC process establishment and MMD Smart Helpdesk implementation

Skyward has carried out a project on elaboration and implementation of a new NOC business process for MMD Smart (Israel).

As part of the project, we executed an audit of the carrier’s current NOC management, suggested and formalized a new approach that would structure and increase efficiency of customers’/vendors’ requests handling process. The process’ automation was achieved due to implementation of Helpsedk system that was adjusted to the customer’s needs. Before the project was finished, a training for the customer’s NOC department had been conducted.

]]> Merry Christmas and Happy New Year https://ru.technologic-nn.ru/blog/tpost/nsdb851i2g-merry-christmas-and-happy-new-year https://ru.technologic-nn.ru/blog/tpost/nsdb851i2g-merry-christmas-and-happy-new-year?amp=true Mon, 23 Dec 2013 13:00:00 +0400 Other News We highly value our cooperation as this is the reason our company’s second year in operation was so successful.

Merry Christmas and Happy New Year

Merry Christmas and Happy New Year to all our customers and business partners! We highly value our cooperation as this is the reason our company’s second year in operation was so successful.

During this period, we experienced professional growth, extended our staff and range of provided services. Our mutual aspiration to top results allowed each of us to complete another stage of development. We are glad that we had a chance to work for you, and we are sure that the incoming year will help us to enhance our business relations and develop our achievements.

]]> Integrated service for a new customer, RSCom https://ru.technologic-nn.ru/managed-services/tpost/o040ftkxjs-integrated-service-for-a-new-customer-rs https://ru.technologic-nn.ru/managed-services/tpost/o040ftkxjs-integrated-service-for-a-new-customer-rs?amp=true Tue, 10 Sep 2013 09:00:00 +0400 Managed Services As part of this cooperation, Skyward will be providing all NOC functions, including the carrier’s VoIP equipment stock administration.

Integrated service for a new customer, RSCom

A startup telecom provider, RSCom, that is rapidly growing on the market of Canada has become our new customer. The company’s plans include becoming one of the leading players on the US traffic termination market as well as providing high quality international routes. RSCom chose our company to be its partner to help deliver this ambitious strategy.

As part of this cooperation, Skyward will be providing all NOC functions, including the carrier’s VoIP equipment stock administration. Besides, our task will be to elaborate optimal request handling business processes and establish interactions between the carrier’s departments.

]]> Skyward has a house-warming https://ru.technologic-nn.ru/blog/tpost/ab4ohdur1h-skyward-has-a-house-warming https://ru.technologic-nn.ru/blog/tpost/ab4ohdur1h-skyward-has-a-house-warming?amp=true Mon, 05 Aug 2013 12:00:00 +0400 Other News Our company has been relocated to a new office building: a more spacious and comfortable one.

Skyward has a house-warming

Our company has been relocated to a new office building: a more spacious and comfortable one. This became possible due to our success in business development, in fact, the number of our staff members and customers is now almost double what is was in the previous year.

We are grateful to each customer and business partner as these were they who, to a significant extent, stipulated stages and outcomes of our development, one of which is a new comfortable home for our company. We also sincerely hope that these positive changes will give an impetus to our further development and service quality improvement.

]]> Customer satisfaction survey results https://ru.technologic-nn.ru/blog/tpost/04viy8u7x5-customer-satisfaction-survey-results https://ru.technologic-nn.ru/blog/tpost/04viy8u7x5-customer-satisfaction-survey-results?amp=true Fri, 05 Jul 2013 11:00:00 +0400 Other News We are pleased that all our customers assessed the outcomes of our cooperation very highly.

Customer satisfaction survey results

Following the results of the first half of the year 2013, our company has conducted a survey among our customers on the quality of provided services. More than 65% of our customers were surveyed.

We are pleased that all our customers assessed the outcomes of our cooperation very highly, and the total score amounted to approximately 4.5 points. In addition, the highest score was received for “technical expertise” (4.6 points) and “usefulness of suggested solutions” (4.5 points) criteria.

Many customers put forward valuable suggestions regarding the development of provided services, which we will definitely consider in the nearest future. We would like to thank all the companies that shared their comments with us.

]]> Second level of NOC for Atlantel https://ru.technologic-nn.ru/managed-services/tpost/5yxi4lz3sf-second-level-of-noc-for-atlantel https://ru.technologic-nn.ru/managed-services/tpost/5yxi4lz3sf-second-level-of-noc-for-atlantel?amp=true Thu, 04 Apr 2013 13:00:00 +0400 Managed Services Skyward has established cooperation with Atlantel, one of the longest-standing telecom providers in Latin America.

Second level of NOC for Atlantel

Skyward has established cooperation with Atlantel, one of the longest-standing telecom providers in Latin America.

For the customer we implement second level NOC service that is targeted at traffic complex problem solving, VoIP solution administration and VoIP infrastructure development consulting. To enable cooperation procedure, our company’s internal Helpdesk is used. At the same time, Atlantel has an unlimited access to both its own cases and cases of its partners, which accounts for transparent monitoring of incoming request handling process efficiency.

]]> Skyward Helpdesk for our customers https://ru.technologic-nn.ru/managed-services/tpost/m9o0nz15rg-skyward-helpdesk-for-our-customers https://ru.technologic-nn.ru/managed-services/tpost/m9o0nz15rg-skyward-helpdesk-for-our-customers?amp=true Tue, 12 Mar 2013 12:00:00 +0400 Managed Services Now the providers can make use of our information resources and best business practices of process implementation.

Skyward Helpdesk for our customers

We are offering a new feature for our customers: request handling procedure based on our company’s Helpdesk. Due to modifications and changes made in system’s behavior, our customers now can have a partition set up at our Helpdesk with the rights of an engineer.

The customer’s staff members will be able to receive and process trouble tickets, receive notifications and generate reports with the Helpdesk working process being already optimized and formalized, what will allow to drastically reduce its commissioning period. Now the providers who are willing to establish NOC do not need to waste time and resources on their own request handling system implementation, they can make use of our information resources and best business practices of process implementation.

]]> Skyward Monitoring System https://ru.technologic-nn.ru/reliability-engineering/tpost/c65kifb3va-skyward-monitoring-system https://ru.technologic-nn.ru/reliability-engineering/tpost/c65kifb3va-skyward-monitoring-system?amp=true Sat, 02 Mar 2013 09:00:00 +0400 Reliability Engineering The system’s hallmark is a fine adjustment option to monitor MVTS II and MVTS softswithes parameters.

Skyward Monitoring System

Meet Skyward Monitoring System – a professional tool for VoIP equipment and traffic monitoring. The system allows to monitor the availability of VoIP infrastructure components, usage of server resources, database load, call flow, faulty disconnect codes, etc.

The system’s hallmark is a fine adjustment option available in order to monitor MVTS II and MVTS softswithes parameters. Besides, a list of the monitoring parameters can be extended at a customer’s request. The system has a user-friendly interface and can display information in a form of graphics and tables. Another advantage of the solution to be mentioned is flexible means of notifications that may be sent to e-mail, Skype or a mobile device in the form of SMS and even phone calls.

]]> Skyward development strategy for 2013 https://ru.technologic-nn.ru/blog/tpost/c4uyzhgvfj-skyward-development-strategy-for-2013 https://ru.technologic-nn.ru/blog/tpost/c4uyzhgvfj-skyward-development-strategy-for-2013?amp=true Thu, 17 Jan 2013 10:00:00 +0400 Other News While continuing to focus on NOC outsourcing services, we plan to put more efforts in developing integrated services.

Skyward development strategy for 2013

Skyward reveals the secrets of its plans for the year 2013.

Our main focus will continue to be providing NOC outsourcing services and VoIP solutions administration. In addition, we plan to put more efforts in developing integrated services starting from analysis of a customer’s current situation to implementation of a ready-to-operate NOC service.

The new service package will include carrying out an audit, elaboration of processes, setting up a team, executing tasks, monitoring of result and optimization of the working process. Another growth direction for our company will be development of our own tools in order to improve NOC engineers’ performance.

]]> Elaboration and automation of business processes https://ru.technologic-nn.ru/managed-services/tpost/ii3b4vdg6g-elaboration-and-automation-of-business-p https://ru.technologic-nn.ru/managed-services/tpost/ii3b4vdg6g-elaboration-and-automation-of-business-p?amp=true Sun, 07 Oct 2012 14:00:00 +0400 Managed Services Skyward starts providing consulting services for telecom carriers and software developers.

Elaboration and automation of business processes

Skyward starts providing consulting services for telecom carriers and software developers. The service includes elaboration and optimization of engineering departments’ working processes (support team, NOC, etc.) as well as implementation of Helpdesk system for their automation.

The result of our work is a formalized process, description of procedures and metric monitoring, and also a tool that allows the staff of a customer to fulfil their routine duties at a guaranteed quality in an easy and convenient way. We also offer an additional monitoring of the implemented process and a regular assessment of its performance.

]]> Implementation of 5gVision analytical system https://ru.technologic-nn.ru/blog/tpost/llglbmzu62-implementation-of-5gvision-analytical-sy https://ru.technologic-nn.ru/blog/tpost/llglbmzu62-implementation-of-5gvision-analytical-sy?amp=true Fri, 17 Aug 2012 14:00:00 +0400 Other News The tool allows to promptly accumulate and analyze VoIP traffic statistics and is easy to integrate with MVTS softswithes.

Implementation of 5gVision analytical system

In order to increase efficiency of the working process, we have implemented an innovative solution 5gVision by 5gFuture. The tool allows to promptly accumulate and analyze VoIP traffic statistics and is easy to integrate with MVTS softswithes.

It should be mentioned that 5gVision is easy to use and it displays information in a form of graphics and tables. Another advantage of the solution is quality metric threshold customization (ASR, ACD, etc.) for any partner or rout and automatic notifications of exceedance. This feature enables proactive monitoring of key VoIP routes.

]]> Training programs for our customers https://ru.technologic-nn.ru/blog/tpost/29eux0fzcs-training-programs-for-our-customers https://ru.technologic-nn.ru/blog/tpost/29eux0fzcs-training-programs-for-our-customers?amp=true Sun, 15 Jul 2012 15:00:00 +0400 Other News Skyward has prepared and implemented basic training programs on VoIP business and VoIP equipment operation

Training programs for our customers

As part of cooperation with new customers, Skyward has prepared and implemented basic training programs on VoIP business and VoIP equipment operation.

Every program was prepared in accordance with each customer’s business tasks and training requirements. Along with the theoretical information and VoIP system feasibility demonstration, the program includes a range of practical tasks and, at a request, – a final assessment. Trainings were held within the testing process and new VoIP equipment implementation process.

]]> Launch of a project with Telecall https://ru.technologic-nn.ru/managed-services/tpost/ompgb5ymet-launch-of-a-project-with-telecall https://ru.technologic-nn.ru/managed-services/tpost/ompgb5ymet-launch-of-a-project-with-telecall?amp=true Thu, 15 Mar 2012 10:00:00 +0400 Managed Services Telecall is considered one of the leading carriers and a major VoIP provider in Brazil.

Launch of a project with Telecall

Telecall has become a customer of Skyward. Telecall is considered one of the leading carriers and a major VoIP provider in Brazil. The company provides transit and calling card services and also develops its own solutions.

Under the contract of cooperation, Skyward provides the new customer with NOC services and VoIP equipment administration. Due to our mutual efforts, the carriers’ NOC department not only acquired experienced engineers, but also extended the availability period and increased efficiency of requests handling process.

]]> Skyward at the beginning of the journey https://ru.technologic-nn.ru/blog/tpost/sbhy31amjg-skyward-at-the-beginning-of-the-journey https://ru.technologic-nn.ru/blog/tpost/sbhy31amjg-skyward-at-the-beginning-of-the-journey?amp=true Fri, 23 Dec 2011 14:00:00 +0400 Other News We specialize in providing NOC service and VoIP equipment administration and are looking forward to cooperating with you!

Skyward at the beginning of the journey

Skyward comes into operation. We specialize in providing NOC service and VoIP equipment administration and are looking forward to cooperating with you!

Our customers are VoIP transit carriers. Our business partners are developers of VoIP solutions. Our staff members are engineers with five years’ work experience in VoIP who have provided services to tens of VoIP carriers all over the world. Our task is to provide our customers not only with high quality service, but also with opportunities to develop their business and increase its efficiency.

You can contact us on sales@skyward-services.com.

]]> Six steps to building efficient telecom NOC https://skyward.cc/six_steps_to_building_efficient_telecom_noc Thu, 30 Jul 2020 21:30:00 +0300 Managed Services Skyward is sharing its many years’ experience in designing transparent processes, achieving high performance and creating a motivated team.

Six steps to building efficient telecom NOC

Skyward is sharing its many years’ experience in designing transparent processes, achieving high performance and creating a motivated team.]]> Skyward service teams start implementing Python for process automation https://ru.technologic-nn.ru/managed-services/tpost/kbe9sjoan4-skyward-service-teams-start-implementing https://ru.technologic-nn.ru/managed-services/tpost/kbe9sjoan4-skyward-service-teams-start-implementing?amp=true Wed, 23 Sep 2020 15:00:00 +0300 Managed Services Skyward, an established provider of technical on-demand services, launched a course on Python programming for the employees of the Managed Services department.

Skyward service teams start implementing Python for process automation

This summer, Skyward launched a course on Python programming for the employees of the Managed Services department. The initiative was aimed to promote the usage of a popular programming language inside the service teams for automation of routine processes. This will help MS engineers work more efficiently and achieve greater results for the benefit of the clients.

The training consisted of online lectures followed by practical tasks that were performed individually and analyzed in class. The course program covered such technical aspects of working with the language as virtual environments, version control, and main code components. In addition, the best Python IDEs and information sources were discussed.

To complete the course, the participants were to write a software solution on Python for their ongoing projects. As a result, the engineers designed a Slack bot to receive notifications about new messages sent by customers via Skype and wrote several process automation scripts. Once implemented, these improvements allowed to free up the time of all project members and focus more on the work process itself.

Python is one of the most commonly used languages for developing process automation tools due to the simplicity of its syntax and a large number of ready-made libraries. Although programming is not an essential skill for the MS teams, it is yet another useful tool that allows our engineers to increase the overall quality of the provided services. Focusing on basics, the course enabled the service teams to obtain the necessary skill set to utilize Python at work.

– Aleksei Zakusov, CBDO of Skyward

The training will continue as long as the opportunities for Python’s application exist within the MS department.

]]> Skyward SMS Monitoring System https://skyward.cc/skyward_sms_monitoring_system Wed, 14 Oct 2020 20:05:00 +0300 Managed Services A combination of analytical, alerting and visualization features to provide automatization of the tracking process and deep customization to the clients’ needs.

Skyward SMS Monitoring System

A combination of analytical, alerting and visualization features to provide automatization of the tracking process and deep customization to the clients’ needs.]]> Merry Christmas and Happy New Year 2021! https://ru.technologic-nn.ru/blog/tpost/co5k21z3t1-merry-christmas-and-happy-new-year-2021 https://ru.technologic-nn.ru/blog/tpost/co5k21z3t1-merry-christmas-and-happy-new-year-2021?amp=true Wed, 23 Dec 2020 23:42:00 +0300 Other News At the end of this challenging year, we would like to extend our best wishes to you and your loved ones. May the 2021 be as productive and eventful as ever. Merry Christmas and Happy Holidays!

Merry Christmas and Happy New Year 2021!

Dear clients, partners and friends!

At the end of this challenging year, we would like to extend our best wishes to you and your loved ones. May the 2021 be as productive and eventful as ever. Merry Christmas and Happy Holidays!

— the Skyward Team

]]> Company achievements in 2020 https://ru.technologic-nn.ru/blog/tpost/yut6guk0k1-company-achievements-in-2020 https://ru.technologic-nn.ru/blog/tpost/yut6guk0k1-company-achievements-in-2020?amp=true Tue, 29 Dec 2020 20:12:00 +0300 Other News As the New Year approaches, people tend to look back on their favourite memories. We asked the Skyward team members to share some of the moments that marked the company history in 2020.

Company achievements in 2020

As the New Year approaches, people tend to look back on their favourite memories. We asked the Skyward team members to share some of the moments that marked the company history in 2020.

Sergey Losev, Chief Executive Officer
For many businesses, 2020 will be remembered for the quarantine measures and remote work. For our company, this year also proved that the team approach adopted two years ago was the right choice. Working from different locations, we maintained a clear vision and stable service processes. Guided by common goals, we kept the usual level of team communication and personal commitment. Moreover, apart from performing routine tasks, we held endless online-meetings to discuss service improvements for every one of our clients and launch new projects. The results of this work is manifested in all the pleasant comments we received from our customers by the end of the year. I would like to take this opportunity to say thank you to our colleagues for their dedicated work and to our clients for their trust and cooperation!

Artem Varakin, Chief Information Officer
Our company continues to provide telecom carriers with proprietary solutions that include both technical means and business process automation services. This year, we enriched Skyward SMS Monitoring System with detailed analysis of SMS traffic and advanced alerts and are currently working on spam and loop detection algorithms. To increase the work efficiency, our NOC engineers developed several tools that allow us to collect call statistics, analyze test results and notify vendors in case of issues. So good to know that our humble developments add value to our customers!

Aleksei Zakusov, Chief Business Development Officer
In 2020, almost every business talks about the hardships they face or shares a personal experience of handling a difficult situation. To be honest, every year in a small company like ours is full of challenges, so we are extremely good at overcoming them. Despite the hard times, we found courage to explore in an unknown direction - set up new business areas for development and embarked on the projects we had never imagined doing before. The decision to finally step out of the comfort zone and into the adventure zone was easier to make knowing how hardworking and skillful our team is. I am really proud of what has been achieved so far and glad to be part of this adventure!

Artem Serdyuk, Project Team Leader
In my opinion, the main achievement of our company is establishing our presence on the Internet. It is crucial to embrace the digital channels to communicate with current and potential customers for any service company in the current circumstances. This is why this year we devoted a lot of efforts to executing the corporate website rebranding and bringing to life our LinkedIn company page. I very much like the outlook the new website has with its appealing color pallet and minimalistic design.

Ivan Kuznetsov, Project Team Leader
One of the main achievements, I believe, is professional development of our employees. This year, Skyward engineers managed to deepen their technical and organizational knowledge, bringing in an increased level of quality to their projects. Some of them even mastered new technologies and, following the training on Python, introduced a number of improvements related to the work processes optimisation. I hope the growth of our employees will continue at the same pace next year!

Mikhail Serov, Project Team Leader
For me, the main achievement is the launch of new projects in the field of SMS telecom. First, a global VoIP operator we have been working with since 2012 offered us to become a NOC service provider for their SMS division. Another opportunity came from our new client in Australia - a novice SMS carrier with ambitious plans that encourage our team to think creatively and come up with new approaches. In addition, we carried out several smaller projects aimed to improve and develop the services delivered to our current clients.

]]> Snowburst - Avalanche Prediction System https://skyward.cc/snowburst_avalanche_prediction Mon, 15 Feb 2021 15:37:00 +0300 Digital Transformation Developing hardware and software platform for avalanche hazard assessment at mountain ski resorts.

Snowburst - Avalanche Prediction System

Developing hardware and software platform for avalanche hazard assessment at mountain ski resorts.]]> Customers place high value on services provided by Skyward https://ru.technologic-nn.ru/blog/tpost/8xa6o2un01-customers-place-high-value-on-services-p https://ru.technologic-nn.ru/blog/tpost/8xa6o2un01-customers-place-high-value-on-services-p?amp=true Thu, 28 Jan 2021 15:45:00 +0300 Other News Among 25 participants that filled out the survey at the end of 2020, all are highly satisfied with the service quality and evaluate the importance of the provided services at 4.9 out of 5.0.

Customers place high value on services provided by Skyward

The satisfaction of our clients has always been one of our key metrics. To keep track of how our efforts are perceived by the business partners, we conduct an annual customer survey. Among 25 participants that filled out the survey at the end of 2020, all are highly satisfied with the service quality and evaluate the importance of the provided services at 4.9 out of 5.0.

The comprehensive assessment by Skyward uses an integral indicator of satisfaction comprising 10 parameters related to service quality and engineering performance. As of December 2020, the measurements of this indicator vary from client to client between 4.4 and 4.9 points with a maximum score of 5.0. These high results are attributed to Skyward’s customized business approach, personal attitude, and open communication.

Figure 2. Customer evaluation of Skyward's services in 2020 vs 2019

In 2020, the survey was utilized to rank different components of Skyward’s managed services offering. The top customer choices are: handling account managers’ requests via messengers – 5.0 points; processing traffic issues at Helpdesk – 4.9 points. Traffic and health system monitoring services also form an essential part of the NOC offering with 4.3 and 4.2 points respectively.

Figure 2. Ranking of Skyward’s Managed Services components

The year-end survey results demonstrate that our clients continue to have a positive experience working with our engineers, evaluating their technical competence at 4.8 and their understanding of customer business specifics at 4.7 points. We appreciate the work done by the Skyward team and thank our customers for their confidence in our partnership. We will use the collected comments and suggestions for further improvement of our services.

Proudly sharing some of the customer feedback:

Working with Skyward engineers we enjoy consistent, high quality performance. The team is very pleasant and enjoyable to work with. Responses are always prompt and tasks are finished efficiently and quickly.

– Whitney Skaalerud, RSCom

]]> Skyward increases team efficiency with Management 3.0 concept https://ru.technologic-nn.ru/blog/tpost/d0kde3lvn1-skyward-increases-team-efficiency-with-m https://ru.technologic-nn.ru/blog/tpost/d0kde3lvn1-skyward-increases-team-efficiency-with-m?amp=true Mon, 22 Mar 2021 16:34:00 +0300 Other News Teamwork has been and will continue to be a key value at Skyward. In February, Skyward held a two-day workshop on effective teamwork practices in the workplace.

Skyward increases team efficiency with Management 3.0 concept

Teamwork has been and will continue to be a key value at Skyward. Apart from covering the theoretical aspect of a highly efficient team, modern management techniques allow to lay out a practical approach to building one. In February, Skyward held a two-day workshop on effective teamwork practices in the workplace.

One of Skyward’s know-hows that help to deliver excellent customer service and increase operational efficiency is working in Agile teams. Engineering teams have been using Scrum for the last 3 years to ensure continuous improvement of NOC services provided by the company. Each team collects and analyzes feedback, introduces modifications and monitors their efficiency for every major client. With management processes becoming more complex, team leaders started to feel the need of implementing new techniques to manage the teams.

A two-day workshop based on Management 3.0 concept by Jurgen Appelo advocates the approach of developing a team as a system and not a group of individuals. At a first glance, the complexity of this system does not leave enough room for management but, due to its adaptability, such management is not required. An important task for the team leader is to enable conditions that promote development, motivate team members to achieve common goals and help them make tough calls. In the course of the workshop we explored different hands on techniques that may help us rapidly grow self-managed teams through empowering the team, developing core competence, and fostering communication.

One of the top priorities for our company is to improve and extend our customer service offering. At the same time we are constantly looking for ways to increase our efficiency and optimize resources. The team approach we have opted for is an ideal tool to satisfy both requirements, which explains why we dedicate undivided attention to its implementation. It is a pleasure to see team leaders develop new skills that result in team competence growth for all our employees.

– Sergey Losev, CEO at Skyward

As of today, Skyward continues to adopt the self-managed team approach and utilize Agile methodology for project management.

]]> Skyward upgrades SMS Monitoring System to appeal to large telecom carriers https://ru.technologic-nn.ru/managed-services/tpost/e5zn5ex1z1-skyward-upgrades-sms-monitoring-system-t https://ru.technologic-nn.ru/managed-services/tpost/e5zn5ex1z1-skyward-upgrades-sms-monitoring-system-t?amp=true Wed, 21 Apr 2021 17:02:00 +0300 Managed Services Striving to satisfy the requirements of large telecom carriers, Skyward has increased the system’s capacity tenfold and accelerated its deployment across massive carrier networks.

Skyward upgrades SMS Monitoring System to appeal to large telecom carriers

Skyward, an established provider of technical on-demand services, continues to refine their proprietary system for SMS traffic and SMS infrastructure monitoring. Striving to satisfy the requirements of large telecom carriers, Skyward has increased the system’s capacity tenfold and accelerated its deployment across massive carrier networks with the traffic volume of up to 500 million SMS messages per month.

Due to the optimized data collection and analysis algorithms, the number of customers and vendors monitored by the system has increased by over ten times: from several hundreds to several thousands. SMS Monitoring System collects key traffic quality metrics (DLR, ASR, etc.) for all carriers and instantly identifies deviations and abnormal values. Such an increase in the system’s capacity also became possible due to the statistics calculations transfer to a different server.

Another advantage of the recently released SMS Monitoring System version is an increased response accuracy. This feature not only helps to ensure quick response to traffic issues but also turns out instrumental when it comes to eliminating false alerts. Newly introduced analytical capabilities of the system allow it to process the incoming statistics in real time, avoiding delays or failures in data transmission from the SMS platform.

The Skyward team also improved the processes of SMS Monitoring System related to its deployment across carriers networks. Now the system installation, including SMS switch connection and uploading all monitoring objects, takes no longer than 24 hours. Moreover, it should be noted that a new version of the product provides deeper integration of Skyward’s SMS Monitoring System with Alaris SMS Platform. Apart from monitoring all clients’ and vendors’ products, it is now possible to perform settings at the product level for each carrier, keeping a close watch on premium routes.

Being under continuous development for over 5 years, SMS Monitoring System by Skyward has become an indispensable tool used by small and large national SMS carriers to perform a wide range of activities.

For reference

The SMS Monitoring System is a proprietary solution by Skyward. It was specifically designed for SMS aggregators and A2P SMS providers, regardless of their size. The key purpose of the system is to provide proactive SMS traffic control to guarantee its quality and increase business margin. Learn more

]]> Skyward offers VPN competence to SMS carriers https://ru.technologic-nn.ru/managed-services/tpost/y76lipbse1-skyward-offers-vpn-competence-to-sms-car https://ru.technologic-nn.ru/managed-services/tpost/y76lipbse1-skyward-offers-vpn-competence-to-sms-car?amp=true Thu, 06 May 2021 17:35:00 +0300 Managed Services After many years of close cooperation with telecom providers, we have developed a deep VPN competence in this domain. It helps our clients save time and trouble when ensuring data protection and privacy.

Skyward offers VPN competence to SMS carriers

After many years of close cooperation with SMS providers, Skyward has acquired a deep understanding of their challenges, goals and needs. The task of ensuring user data security turns out to be just as important as reliable SMS message delivery. A popular solution to data protection and privacy issues is a VPN connection that, due to its technical complexity, requires deep expertise to be set up.

For many carriers, a secure connection is a mandatory requirement that helps to prevent confidential data from falling into the wrong hands. Even though a VPN technology is nowadays widely used in everyday life, it is still a complex process that is hard to master without expert knowledge.

Judging from my experience, most of our partners do not possess the relevant experience to set up a VPN connection, which could sometimes turn out to be a real headache. On many occasions, in order to solve VPN problems, one needs to bury oneself into documentation or dig for information on long-abandoned IT forums. This is where our competence makes the difference: with our help, even sophisticated VPN configuration may be performed in a relatively short amount of time.

– Artem Suzdaltsev, VPN specialist at Skyward

In just four months since the beginning of the year, Skyward engineers have implemented around 50 VPN connections in the majority of their clients’ networks. To ensure such productivity, Skyward’s VPN specialist follows a set of instructions that allow to foresee potential difficulties and avoid delays. Due to this specific technical process designed by Skyward, configuring VPN usually takes no longer than several hours.

VPN configuration service is offered to Skyward clients as part of the NOC service package. In individual cases, VPN competence may be provided separately on an hourly basis. Drop us a line at info@skyward.cc to learn the details.

]]> Skyward develops a chatbot for VoIP traffic monitoring https://ru.technologic-nn.ru/managed-services/tpost/lrc8vvpc61-skyward-develops-a-chatbot-for-voip-traf https://ru.technologic-nn.ru/managed-services/tpost/lrc8vvpc61-skyward-develops-a-chatbot-for-voip-traf?amp=true Thu, 03 Jun 2021 15:10:00 +0300 Managed Services Skyward has unveiled a secret tool that helps to ensure high quality of voice traffic and proactively respond to traffic issues. Meet our chatbot for VoIP traffic monitoring.

Skyward develops a chatbot for VoIP traffic monitoring

Wholesale VoIP carriers have always made traffic quality their top concern when choosing a traffic vendor. Another priority for them is a swift and efficient response to traffic issues. To satisfy these expectations, Skyward’s experts have developed a chatbot and integrated it into the routine work of their clients. The application allows account managers to monitor statistics on key routes and receive real-time alerts via Skype.

To start using the сhatbot by Skyward, managers simply need to select the routes for monitoring and set up thresholds for voice traffic: ASR and ACD. The application connects to a VoIP switch via API and provides real-time monitoring of the selected parameters. If one of the monitored parameters goes below the set up limit, a chatbot immediately notifies the involved parties by generating a notification in a group Skype chat. This feature allows the vendor to proactively solve the issue and keeps the carrier informed on all the ups and downs of the business.

Using the application by Skyward has greatly simplified the work routine for our managers. This tool helps us track the efficiency of our vendors and interfere in case some issue has been unattended for too long.

– Evgeny Sannikov, Manager at RSCom

An important feature of the chatbot by Skyward is its integration with the Alaris inVoice billing system. Due to this, apart from tracking a route quality, the app can be used to block a vendor in question and distribute the remaining traffic among the rest of the routes. Moreover, the application can detect the phone numbers that generate repetitive failed call attempts. In most cases, this indicates that the traffic is being generated artificially, which is usually frowned upon by vendors. The chatbot can be set to automatically block repetitive phone numbers and notify the vendor about it.

Our team’s mission is not just to process client requests but to do it in the most efficient way possible. Various work processes automation tools designed by our engineers allow us to swiftly respond to traffic issues and help our clients increase their business margin.

– Artem Serdyuk, Project Team Leader at Skyward

]]> Skyward conducts Global Telecom Industry Survey 2021 https://skyward.cc/telecom-industry-survey Mon, 28 Jun 2021 18:43:00 +0300 Managed Services There is hardly any insight on how voice and SMS carriers find themselves in the new post-COVID reality. Help us evaluate current trends of the industry and be the first to know the key findings.

Skyward conducts Global Telecom Industry Survey 2021

There is hardly any insight on how voice and SMS carriers find themselves in the new post-COVID reality. Help us evaluate current trends of the industry and be the first to know the key findings.]]> Skyward introduces visual notifications to SMS Monitoring System https://ru.technologic-nn.ru/managed-services/tpost/e9y4teylz1-skyward-introduces-visual-notifications https://ru.technologic-nn.ru/managed-services/tpost/e9y4teylz1-skyward-introduces-visual-notifications?amp=true Thu, 29 Jul 2021 12:47:00 +0300 Managed Services Skyward has recently enhanced its SMS Monitoring System with a visual notifications feature. It helps the NOC team to promptly identify the cause of alerts and handle known issues in no time.

Skyward introduces visual notifications to SMS Monitoring System

Broadening the NOC expertise, Skyward continues to enhance its SMS Monitoring System with new features. One of the recently introduced improvements is a visual notifications feature that helps to promptly identify the cause of alerts and handle known issues in no time.

SMS Monitoring System is a solution developed by Skyward for SMS traffic monitoring. It integrates with the infrastructure of SMS aggregators and A2P SMS providers and is used by Skyward’s NOC engineers to ensure high quality of SMS routes. When an alert is triggered, SMS Monitoring System issues a notification containing the information necessary for a preliminary analysis.

The parameters visualized for every carrier include:

messages per second (MPS)
SMS attempts
delays in SMS delivery
SMS delivery status breakdown (Figure 1)

Each of the four diagrams reflects value changes happening every other minute for the past hour, hence – the metrics may be compared with average values over time. This allows NOC engineers to distinguish critical issues from known issues such as configuration fault, system overload, or spam traffic that can be handled without further research.

Figure 1. Delivery status breakdown chart

Another advantage the new feature brings to the SMS Monitoring System is detailed statistics on routes and vendors (Figure 2). Values above the threshold are in bold and values below the threshold are highlighted in red. After a quick glance at the table, a NOC engineer can detect the routes affected by the issue and the vendors interfering with the traffic quality. With this in mind, the engineer quickly locates the cause of the issue without performing a deeper research in the system. As a result, the alert is handled faster.

Since SMS Monitoring System has been developed internally, modifying it is relatively easy. When we need to add a new feature, we design and code it ourselves. This is what I did with the visual notification extension. In spite of its rather plain interface typical for HTML, it is regarded as an indispensable tool by each member of our NOC team.

— Artem Varakin, Chief Information Officer at Skyward

For reference

SMS Monitoring System is a proprietary solution by Skyward. It was specifically designed for SMS aggregators and A2P SMS providers, regardless of their size. The key purpose of the system is to provide proactive SMS traffic control to guarantee its quality and increase business margin. Learn more

]]> Skyward unveils Global Telecom Industry Survey results https://skyward.cc/skyward-unveils-global-telecom-industry-survey-results Wed, 15 Sep 2021 14:00:00 +0300 Managed Services Global Telecom Industry Survey addresses the topic of the outsourcing function in telecom. Is it gaining traction or becoming redundant? What factors does this choice depend on? What are the key requirements placed on outsourcing companies?

Skyward unveils Global Telecom Industry Survey results

Global Telecom Industry Survey addresses the topic of the outsourcing function in telecom. Is it gaining traction or becoming redundant? What factors does this choice depend on? What are the key requirements placed on outsourcing companies?]]> Skyward: utilizing team approach to increase customer service efficiency https://skyward.cc/team-approach-to-increase-customer-service-efficiency Mon, 15 Nov 2021 23:52:00 +0300 Other News Adapting Scrum helps to unite engineers with a common process of continuous improvements and makes them feel part of something bigger than just day-to-day operations.

Skyward: utilizing team approach to increase customer service efficiency

Adapting Scrum helps to unite engineers with a common process of continuous improvements and makes them feel part of something bigger than just day-to-day operations.]]> Merry Christmas and Happy New Year 2022! https://ru.technologic-nn.ru/blog/tpost/1oe2vmj171-merry-christmas-and-happy-new-year-2022 https://ru.technologic-nn.ru/blog/tpost/1oe2vmj171-merry-christmas-and-happy-new-year-2022?amp=true Thu, 30 Dec 2021 10:00:00 +0300 Other News New Year’s Eve is the best time to thank you for being part of your business – we take great pride in contributing to its development.

Merry Christmas and Happy New Year 2022!

Dear Colleagues and Partners!

New Year’s Eve is the best time to thank you for being part of your business — we take great pride in contributing to its development. We appreciate your trust and valuable suggestions! May 2022 bring new opportunities for our cooperation and more shared successes.

Wishing you and your loved ones a happy, healthy and abundant New Year!

— the Skyward Team]]> Skyward introduces Spam Detection System for SMS carriers https://ru.technologic-nn.ru/evolution_messaging_business/tpost/e6czdao1b1-skyward-introduces-spam-detection-system https://ru.technologic-nn.ru/evolution_messaging_business/tpost/e6czdao1b1-skyward-introduces-spam-detection-system?amp=true Wed, 20 Sep 2023 16:50:00 +0300 Fraud Detection Skyward has developed an innovative solution to combat SMS spam. It seamlessly integrates with any SMS platforms, empowering carriers to monitor and block spam messages in real-time

Skyward introduces Spam Detection System for SMS carriers

The issue of spam traffic is becoming increasingly relevant for SMS carriers. It often leads to route blocking, violation of legislative norms, and loss of operator reputation. The innovative solution from Skyward allows for monitoring of SMS flow and real-time detection of fraudulent traffic for subsequent blocking.

The Spam Detection System (SDS) uses machine learning to create an effective algorithm capable of identifying spam messages with over 95% accuracy. The implemented approach allows for flexible handling of various traffic profiles and timely adaptation to new phishing schemes. To enhance accuracy, the system takes into account not only the message content but also metadata, including sender information and link authenticity.

SDS easily integrates with any SMS platforms, interacting with them via the HTTP protocol. Depending on the operating mode, the system either blocks further message transmission itself or returns a spam probability score. In the latter case, the platform makes a decision on further message processing based on its own settings and routing rules.

An important advantage of the system is streaming processing of SMS messages without significant delays. For example, with a flow of 100 MPS, the delay is less than one second. The distributed architecture of the solution allows not only for unlimited scalability but also ensures high reliability at a level of 99.9999%.

The first version of SDS supports three languages: English, French, and Spanish. Thanks to a well-thought-out training process, the system can learn to work with a new language in just a week with 300-500 examples.

Thanks to our many years of collaboration with telecom carriers, we understand the high costs that the industry incurs from phishing traffic. SDS allows operators to automatically filter traffic and protect their key routes. By being able to process flow in real-time, SMS carriers can quickly respond to the appearance of spam and block it, minimizing negative consequences for their business.

– Artem Suzdaltsev, Product Manager at Skyward

To obtain additional information about the Spam Detection System or request a trial account, please use the feedback form or send a request to info@skyward.cc. You can also test the system's effectiveness on real examples using the special form on the product page.

]]> Building a culture of leadership: Skyward's approach to driving innovation https://ru.technologic-nn.ru/blog/tpost/jsf74s28m1-building-a-culture-of-leadership-skyward https://ru.technologic-nn.ru/blog/tpost/jsf74s28m1-building-a-culture-of-leadership-skyward?amp=true Thu, 05 Oct 2023 15:05:00 +0300 Other News The company conducted engaging training session on modern leadership concepts, using global experience to empower its employees

Building a culture of leadership: Skyward's approach to driving innovation

Are you curious about the essence of leadership and how it shapes employee development? Have you ever wondered why some individuals thrive in their work, feeling a genuine connection to their company, while others eagerly await the weekends?

At Skyward, we have delved into the fascinating concepts of Spiral Dynamics by Clare Graves and Tribal Leadership by Dave Logan and John King. Through this exploration, we have gained profound insights into the factors that influence our achievements and the immense potential that lies within effective teamwork. We now recognize that a company's strength is closely tied to its culture, and we have turned this understanding into meaningful actions.

We have learned about the stages a company goes through in its development and what it should focus on at each stage to inspire employees and provide valuable products to customers. This knowledge has helped us better understand our future goals and make plans based on the experiences of successful companies.

We are constantly striving to grow as individuals and as a team, which motivates us to create innovative products and deliver exceptional value to our clients. We believe in continuous learning, adopting modern approaches, and translating knowledge into tangible achievements. Our employees are the key to our success, and we are proud of their commitment to personal and professional growth.

– Sergey Losev, CEO at Skyward

We invite you to join Skyward as we embark on an exciting journey of growth and innovation. We are dedicated to exploring new business opportunities and working collaboratively with our clients to shape a successful future. Together, we have the potential to make a significant impact and exceed all expectations.

]]> Skyward Expands Spam Detection System to Include Portuguese Language https://ru.technologic-nn.ru/evolution_messaging_business/tpost/n949lt0ub1-skyward-expands-spam-detection-system-to https://ru.technologic-nn.ru/evolution_messaging_business/tpost/n949lt0ub1-skyward-expands-spam-detection-system-to?amp=true Thu, 02 Nov 2023 18:11:00 +0300 Fraud Detection To meet the needs of more SMS carriers, Skyward is expanding the functionality of its solutions by adding Spanish language support to the Spam Detection System

Skyward Expands Spam Detection System to Include Portuguese Language

Skyward, an established provider of telecom services and solutions, is excited to announce that its Spam Detection System will now support the Portuguese language. With English, French, and Spanish already included, the latest version of the solution will cover over 30% of the world's population and a comparable share of global SMS traffic.

In recent years, the prevalence of text spam has been increasing due to various factors, such as the shift from email to short messages, COVID-19 pandemic measures, and social governmental initiatives that create fertile ground for fraud. Experts estimate that fraudulent traffic, including smishing, spoofing, and AIT, may account for up to 15% of the weekly volume of SMS aggregators, and this number continues to grow.

The Spam Detection System (SDS) utilizes advanced machine learning algorithms to detect and block spam traffic in real-time. It seamlessly integrates with any SMS platform, providing a secure experience for operators and their customers. By expanding SDS to include Portuguese, Skyward aims to make its solution even more valuable to a larger number of SMS carriers and protect them from the industry-wide problem of spam.

We closely monitor key trends in the SMS industry and understand the challenges faced by operators. Our solutions are constantly evolving to ensure greater relevance and compliance with their business objectives.

– Artem Suzdaltsev, Product Manager at Skyward

To further enhance the functionality of SDS and gain deeper insights into the needs of SMS carriers, Skyward is currently seeking volunteers to participate in in-depth interviews. By actively involving industry professionals, we aim to expand the capabilities of our solution, making it even more valuable and effective. Join us in combating SMS spam and ensuring a secure messaging experience for all!

To participate in the in-depth interviews, please contact us at info@skywars.cc. Each participant will receive a one-month free trial of the Spam Detection System.

]]> Spam Detection System Enhanced with Management Interface https://ru.technologic-nn.ru/evolution_messaging_business/tpost/b92uu6h2d1-spam-detection-system-enhanced-with-mana https://ru.technologic-nn.ru/evolution_messaging_business/tpost/b92uu6h2d1-spam-detection-system-enhanced-with-mana?amp=true Thu, 16 Nov 2023 20:28:00 +0300 Fraud Detection The new version of SDS aims to improve the usability of the system. It includes extended statistics and the ability to set thresholds for blocking spam traffic

Spam Detection System Enhanced with Management Interface

A significant milestone has been achieved in the development of the Spam Detection System with the integration of a management interface. This interface enables users to monitor statistics on processed traffic and configure spam blocking criteria. Users can now view SMS messages classified as spam and set their own thresholds for message blocking.

The Spam Detection System (SDS) is an innovative solution for A2P SMS carriers, designed to safeguard the integrity of their traffic profile by preventing unsolicited messages. It employs real-time scanning of SMS flow and utilizes powerful machine learning algorithms to continuously improve the accuracy of spam detection.

The newly introduced SDS management interface consists of statistical and configuration units. The statistical unit provides users with comprehensive information on processed traffic, including a daily breakdown by country and sender. It displays the total number of processed SMS messages, the quantity and percentage of messages classified as spam, and the quantity and percentage of blocked messages. These statistics are presented in both tabular and graphical formats. Additionally, users can review the complete list of spam messages to ensure accurate classification.

The configuration unit of the management interface empowers users to customize the threshold for message blocking. If the spam probability score exceeds the defined threshold, the message will be blocked. Users have the flexibility to set different threshold values for each country, taking into account the specific requirements of each destination.

We are committed to providing our clients with a user-friendly and reliable solution to combat unsolicited traffic. Therefore, we continuously strive to improve the accuracy of spam detection and enhance the usability of the system. Today, we have enriched SDS with country-based rules, and in the future, we plan to incorporate content and time-based rules for even more adaptable management of SMS traffic

– Artem Serdyuk, Lead Developer of the Spam Detection System

Skyward expresses gratitude to all SDS users for their valuable feedback and suggestions. We would also like to remind interested companies that they can avail a free month of the SDS trial until the end of 2023 by filling out a feedback form on the product page or sending their request to info@skywars.cc.

]]> Skyward Unveils Audio Insight for VoIP Wholesale Carriers https://ru.technologic-nn.ru/blog/tpost/furhoz4ef1-skyward-unveils-audio-insight-for-voip-w https://ru.technologic-nn.ru/blog/tpost/furhoz4ef1-skyward-unveils-audio-insight-for-voip-w?amp=true Thu, 23 Nov 2023 15:21:00 +0300 Other News Skyward introduces a new generation tool for testing VoIP routes, powered by artificial intelligence. The solution simplifies the vendor assessment process for wholesale carriers

Skyward Unveils Audio Insight for VoIP Wholesale Carriers

Skyward, an established provider of telecom products and services, is proud to announce its latest innovation, Audio Insight. This cutting-edge solution is specifically designed for wholesale carriers, offering them a fast and convenient way to assess the quality of VoIP routes. Powered by machine learning algorithms, Audio Insight analyzes media data and call parameters to determine the nature of audio. The tool allows users to listen to call recordings and read their transcriptions to evaluate voice quality and verify audio classification accuracy.

The issue of low-quality VoIP routes and call fraud continues to be a major concern for voice carriers worldwide. In their pursuit of higher revenue, vendors may offer routes that fail to meet the required ASR and ACD values. They may even charge for non-established connections or intentionally increase call duration. Conducting tests and performing quality checks can be both costly and time-consuming for carrier NOC staff. Therefore, having automated tools to streamline these activities is essential for improving efficiency.

Audio Insight automates several key processes, including

making test calls based on SIP,
analyzing and classifying call audio,
transcribing call answers into written messages,
sharing testing results with partners.

Previously, these operations were primarily performed manually. However, the modern capabilities of artificial intelligence have made these processes faster and more accurate. By analyzing media data, the solution can identify the nature of the call audio, such as live response, FAS, IVR, music, dead air, and more.

Call recordings are divided into two segments: before and after connection, or billed and unbilled parts. To save time on listening to recorded audio, users can review transcriptions. Regardless of the call language, the transcriptions will be presented in English, significantly accelerating the testing process, especially for international carriers.

Unlike other tools, Audio Insight allows making calls one by one, simulating manual attempts and avoiding complaints from partners about automatic tests. It also reduces capacity consumption, which is particularly important for low-capacity routes. Based on the conducted tests, carriers receive statistics on ASR and PDD, enabling them to assess route quality and make informed decisions on further cooperation with vendors.

After ten years of close work with VoIP operators, we have gained a deep understanding of their needs and the challenges they face. Audio Insight is a solution that leverages the capabilities of artificial intelligence to simplify the routine process of evaluating VoIP routes quality. Initially developed for our NOC engineers, we are excited to introduce this solution to the open market after adding new functionality and ensuring its stability. We believe that it will bring significant benefits to all wholesale carriers.

– Sergey Losev, CEO at Skyward

To learn more about Audio Insight and request a trial version, please send an email to info@skyward.cc or visit the product page at our website.

]]> Merry Christmas and Happy New Year 2024! https://ru.technologic-nn.ru/blog/tpost/g7dtxkdd91-merry-christmas-and-happy-new-year-2024 https://ru.technologic-nn.ru/blog/tpost/g7dtxkdd91-merry-christmas-and-happy-new-year-2024?amp=true Thu, 21 Dec 2023 14:55:00 +0300 Other News Wishing you a Merry Christmas and a Happy New Year from all of us at Skyward!

Merry Christmas and Happy New Year 2024!

Dear colleagues, partners, and friends!

As we celebrate this festive season, we extend our warmest greetings to you and your beloved ones. It has been an exciting year as we embarked on the journey of developing innovative product lines to serve VoIP and SMS carriers. We are grateful for the trust and support you have shown us, and we look forward to continuing our collaboration in the coming year.

May this holiday season bring you joy, peace, and prosperity. Here's to a successful and rewarding year ahead filled with new opportunities and fruitful partnerships.

- the Skyward Team

]]> Four Types of SMS Fraud https://skyward.cc/four_types_of_sms_fraud Fri, 12 Jan 2024 18:51:00 +0300 Fraud Detection Skyward presents its extensive research on the most prevalent forms of SMS fraud and provides cutting-edge solutions to effectively counteract these threats

Four Types of SMS Fraud

Skyward presents its extensive research on the most prevalent forms of SMS fraud and provides cutting-edge solutions to effectively counteract these threats]]> Setting Priorities for 2024: Gain Inspiration from Our Skyward Team! https://ru.technologic-nn.ru/blog/tpost/ffkz0mnpr1-setting-priorities-for-2024-gain-inspira https://ru.technologic-nn.ru/blog/tpost/ffkz0mnpr1-setting-priorities-for-2024-gain-inspira?amp=true Fri, 19 Jan 2024 16:04:00 +0300 Other News Skyward team settles its top corporate priorities for 2024 to ensure a successful journey towards its goals.

Setting Priorities for 2024: Gain Inspiration from Our Skyward Team!

In the business world, having reliable and dependable guidance is crucial for achieving success. It ensures that you stay on the right track and avoid any detours that may hinder your progress. That's why, as we kick off the new year, we reached out to our CEO Sergey Losev to share his insights on the Skyward team's top priorities for 2024.

What are the top corporate priorities of Skyward in 2024?

The company's primary focus continues to be providing top-notch service to our esteemed clients, the telecom carriers. According to the recent annual survey, an impressive 85% of participants recognize the pivotal role our service plays in propelling their business growth. We are committed to upholding this trust and exceeding expectations in all aspects of our service delivery.

If a company is already at the forefront of service quality, what steps can it take to become even better?

This year, our focus is on implementing a Data-Driven approach and digitalization of our service processes. The key task of the NOC (Network Operations Center) service is to ensure prompt and high-quality processing of requests and proactive problem-solving. We have defined the main stages of the NOC process and identified its key metrics such as response time, investigation period, waiting time, ticket lifetime (TLT), etc.

By implementing digital tools, we will be able to track the status of each request at every stage, identify causes of delays, and respond promptly. Real-time progress tracking and dashboards will enable us to monitor the overall dynamics and stability of the request processing process. Our objectives include achieving 98% stability in the NOC process, reducing TLT by 25%, and resolving 80% of customer requests within 24 hours.

Providing NOC services to telecom carriers is the company's traditional activity. Are there plans to diversify business directions in 2024?

Certainly! Last year, we introduced the Spam Detection System, a solution for detecting and blocking fraud traffic for SMS aggregators. This system has already been implemented on several operators’ networks, processing up to 50 million SMS per month and improving margins by 3-5% on protected routes. Our current focus is on enhancing the accuracy of spam detection to 99% and migrating the system to the cloud for better scalability and stability.

We are also developing an Artificial Intelligence Traffic (AIT) identification system, which is set to launch in the first quarter. Our aim is to create an intelligent SMS traffic routing system that can analyze incoming message flows based on key parameters such as traffic type, legitimacy and compliance with local operator requirements. To study industrial trends and better understand the needs of SMS carriers, we are planning to conduct a large-scale research, the results of which will be published.

How do you plan to achieve such significant results?

This is our third key priority for 2024. We are prioritizing employee development and investing in their technical and organizational skills. Currently, we are developing professional training programs and expanding mentoring practices to ensure the promotion and career growth of at least 60% of our employees within a year. This is supported not only by the individual aspirations of our colleagues but also by the Agile approaches such as OKR and Scrum, as well as the development of self-managed teams.

Additionally, we will update our company's vision and values and foster a culture of trust by involving as many employees as possible in the renewal process.

Thank you for sharing your strategic plans for 2024. I hope to see strong employee engagement and successful goal attainment in your company.

— Daria Gorbacheva, Marketing Specialist

]]> Skyward Achieves High Customer Satisfaction Ratings in 2023 Survey https://ru.technologic-nn.ru/blog/tpost/noddykbu91-skyward-achieves-high-customer-satisfact https://ru.technologic-nn.ru/blog/tpost/noddykbu91-skyward-achieves-high-customer-satisfact?amp=true Tue, 30 Jan 2024 12:46:00 +0300 Other News The company shares the results of our 2023 customer survey, which demonstrated high clients satisfaction degree with our collaboration, scoring it 4.5 out of 5, thanks to the improved quality of service and increased efficiency of our engineers

Skyward Achieves High Customer Satisfaction Ratings in 2023 Survey

Each year, our company conducts a customer survey to evaluate our collaboration and gather insights for the upcoming year. We believe that our customers are the best judges of our service, and their feedback helps us identify our strengths and areas for improvement. After all, the quality of service is subjective and lies in the eyes of the customers.

Our dear clients, it brings us great pleasure to inform you that in 2023 we have succeeded in ensuring your complete satisfaction with the results of our collaboration. The overall rating of your evaluations amounted to 4.5 out of 5 points, which is a higher score compared to the previous year. Your feedback attributes this growth to the enhanced quality of our service, which received a rating of 4.6, as well as the increased efficiency of our NOC engineers, also rated at 4.6 points.

Throughout the past year, the Skyward team has showcased an authentic understanding of your unique business needs and requirements, earning a remarkable rating of 4.7 based on the most recent evaluations. Consequently, we have been able to offer you pragmatic and effective solutions to tackle the emerging challenges, garnering a rating of 4.8 points according to the measured metrics (Figure 1).

It is of utmost importance to highlight that a staggering 82% of the surveyed clients acknowledged the pivotal role our services played in accomplishing their strategic objectives in the realm of business development. Moreover, for the remaining 18% of respondents, our exceptional service proved to be a professional solution for their pressing and time-sensitive tasks (Figure 2). Furthermore, our clients evaluated the importance of the specific type of service we offer during the survey, placing particular emphasis on the significance of monitoring SMS/VoIP traffic (4.8) and performing messaging tasks (4.7 ) (Figure 3).

The remarkable performance of our engineers has also captured the attention of SMS and VoIP providers. Their technical competence and adeptness in communication have garnered ratings of 4.7 and 4.9 points, respectively. However, some customers emphasized the importance of improving response time, which received a rating of 4.3. Addressing this concern will be one of our top priorities for 2024.

We would like to share some of the many comments we have received from our customers:

- My company and I are fully satisfied with Skyward team
- Excellent assistance! No changes needed
- There is indeed a noticeable improvement compared to last year
- Thanks for flexibility and readiness to provide support on different communication channels

We extend our heartfelt gratitude to all the customers who participated in the survey and shared their feedback. Your ratings and feedback are a source of inspiration for us and a reason for further development. Based on your valuable input, we have identified our key priorities for 2024 and are confident in strengthening our collaboration!

]]> New Way to Fight with Spam for SMS Carriers https://ru.technologic-nn.ru/evolution_messaging_business/tpost/le2xb2odk1-new-way-to-fight-with-spam-for-sms-carri https://ru.technologic-nn.ru/evolution_messaging_business/tpost/le2xb2odk1-new-way-to-fight-with-spam-for-sms-carri?amp=true Thu, 22 Feb 2024 12:28:00 +0300 Fraud Detection The Spam Detection System shows high accuracy results in protecting customers' networks in the SMS industry

New Way to Fight with Spam for SMS Carriers

Skyward's Spam Detection System (SDS) is revolutionizing the fight against gambling, phishing, and unsolicited traffic. Developed as a universal solution for any SMS carrier, the SDS has managed to demonstrate impressive results in protecting the routes of our customers.

SDS is a cloud-based solution that seamlessly integrates with any SMS platform and uses AI algorithms to scan SMS traffic in real time with virtually no delays

The way SDS works:
Once implemented on an SMS carrier's routes, the system automatically activates its advanced AI algorithms to detect and block malicious traffic. Most importantly, in case of necessity, the system automatically blocks these messages without delay, preventing the carrier from losing its validated routes, which would otherwise be blocked by the partners (MNO) due to traffic contamination. Such aforementioned measures help to maintain the quality of the carrier's routes and preserve its margins.

Main results:
The Spam Detection System is currently implemented on several active customers' networks in the following destinations: Australia, France, New Zealand, and the UK. Based on the results of the previous month's analysis, the system successfully processed 715k messages and detected 47k suspicious messages. (Figure 1: a).

Identifying Phishing Attempts and Low-Quality Traffic:
The real game-changer lies in the SDS's ability to pinpoint 31k messages as pure phishing attempts or low-quality traffic, often indicative of fraud activities. This includes notorious spammy content such as "male enhancement supplies." Furthermore, the system has observed a considerable amount (about 16k) of gambling-related messages that are considered illegal traffic (Figure 1: b).

Considered Accuracy Rate:
SDS's verification process boasts an impressive 93% accuracy rate for malicious customer traffic. This high level of accuracy, together with the high volume of messages processed, translates to improved margins for our clients, with an average increase of 3-5%.

Skyward takes pride in their achievements but remains committed to continuous improvement. Our dedicated team is constantly refining algorithms and striving to enhance accuracy even further. Customers can expect more exciting updates in the future.

To learn more about SDS, please visit the product page.

]]> Skyward Offers RCS Competencies for the Telecommunications Industry https://ru.technologic-nn.ru/managed-services/tpost/31ozy062h1-skyward-offers-rcs-competencies-for-the https://ru.technologic-nn.ru/managed-services/tpost/31ozy062h1-skyward-offers-rcs-competencies-for-the?amp=true Fri, 15 Mar 2024 11:20:00 +0300 Managed Services Being well-experienced in A2P SMS business and having solid knowledge of related protocols, Skyward team is ready to provide expert support and assistance in implementing and troubleshooting RCS requests

Skyward Offers RCS Competencies for the Telecommunications Industry

Skyward, an established provider of technical services and solutions for SMS and VoIP carriers, is pleased to announce that our employees have successfully completed RCS training and are now able to provide expert support and assistance in implementing and troubleshooting RCS requests for our customers.

With significant market demand, RCS was developed as a successor to SMS (Short Message Service) and MMS (Multimedia Messaging Service) to offer a more modern and feature-rich messaging platform. It is designed to bring the functionality of popular messaging apps like WhatsApp and Facebook Messenger (read receipts, typing indicators, group messaging, high-resolution image, video sharing, etc.) to the default messaging app on smartphones.

As the RCS protocol has become more widespread, new challenges have arisen. Judging from our experience, the majority of our partners lack the necessary expertise to establish an RCS connection, finding themselves lost in documentation. Instead, we can provide assistance that efficiently handles even complex RCS request processing, saving time and effort for our clients.

We know that our partners constantly strive to implement cutting-edge technical solutions aimed at improving user experience, increasing business efficiency, and fostering entrepreneurship. RCS is no exception. Therefore, we are determined to stay abreast of industry changes to provide our clients with the most effective and up-to-date assistance.

- Artem Suzdaltsev, Project Manager at Skyward

Skyward specialists are ready to provide assistance in the implementation and operation of RCS at all stages: from configuring the connection on the SMS switch to handling issues related to traffic delivery quality. Thanks to well-developed internal regulations and the expertise of our employees, the process of working with RCS is fast and efficient, allowing for RCS support to be launched in a matter of days.

]]> Updated SLA Standard https://ru.technologic-nn.ru/managed-services/tpost/p1uesb8ey1-updated-sla-standard https://ru.technologic-nn.ru/managed-services/tpost/p1uesb8ey1-updated-sla-standard?amp=true Wed, 03 Apr 2024 15:44:00 +0300 Managed Services Skyward has revamped the SLA standard to offer clear and adaptable descriptions of our commitments, ensuring transparency throughout the request fulfillment process

Updated SLA Standard

In line with our commitment to continually enhancing the quality of customer service, our company has recently updated the SLA standard for delivering NOC services. The aim is to provide clear and adaptable descriptions of both parties' commitments, ensure transparency throughout the request fulfillment process, and prioritize key business metrics.

The key components of the updated SLA standard include:

Scope of Service: Clearly defining our company's obligations to clients, outlining the categories of tasks to be addressed, and detailing the main steps for their completion.

Means of Communication: Offering clients and their partners flexibility in selecting communication channels with our company, taking into account business requirements and evolving circumstances.

Prioritization: Coordinating the sequence of request fulfillment to concentrate on clients' primary objectives and business growth.

Workflow: Ensuring maximum transparency during each request's fulfillment process, enabling real-time monitoring, and gathering essential metrics.

Indicators (SLI): Providing assurances of service quality, establishing clear expectations for response and resolution times, and promptly addressing any deviations.

Escalation: Offering operational feedback at every management level and updating the current SLA standard as needed.

What Comes Next?
We've initiated a digital transformation project for NOC services, enabling real-time tracking of pertinent data for each request (Data-Driven Approach), visualizing information via dashboards, and making informed decisions when deviations occur (Deviation Management). Rest assured, we'll be sharing the outcomes of our innovations with our valued clients and subscribers.

]]> Skyward Revolutionizes SMS Security with Skyward SMS Antifraud https://ru.technologic-nn.ru/evolution_messaging_business/tpost/8x4v4ggsf1-skyward-revolutionizes-sms-security-with https://ru.technologic-nn.ru/evolution_messaging_business/tpost/8x4v4ggsf1-skyward-revolutionizes-sms-security-with?amp=true Thu, 30 May 2024 18:00:00 +0300 Fraud Detection Skyward announces the rebranding of its Spam Detection System to Skyward SMS Antifraud, featuring enhanced functionality and advanced fraud detection techniques

Skyward Revolutionizes SMS Security with Skyward SMS Antifraud

Skyward, a renowned provider of telecom products and services, is proud to announce the rebranding of its cutting-edge solution for combating SMS spam traffic. The product formerly known as Spam Detection System has now been transformed into Skyward SMS Antifraud. This rebranding comes as a result of the solution's enhanced functionality and its ability to address a wider range of scenarios.

Skyward SMS Antifraud (SSA) is an innovative product designed for A2P SMS providers, offering real-time verification of low-quality SMS traffic. By analyzing each message, calculating the likelihood of fraud, and automatically blocking suspicious content, SSA ensures a clarity of SMS traffic. It provides an astonishing accuracy rate of up to 98%, which is made possible through the implementation of powerful machine learning algorithms and continuous training on emerging fraud patterns.

The upgraded functionality of SSA enables the identification of three primary types of low-quality SMS traffic: phishing, spam, and gambling. By swiftly detecting and blocking such content, SSA helps operators maintain the integrity of their networks and protect end-users from potential threats, including being blocked by their partners, Mobile Network Operators (MNOs).

One of the key advantages of SSA is its seamless integration with any SMS platform by utilizing the HTTP protocol without disrupting the traffic flow. With a modular cloud architecture and virtually unlimited scalability, SSA offers a high MPS rate and minimal delays in message transmission. Additionally, the solution currently supports four major languages, catering to a diverse range of users.

We are constantly in contact with leading SMS providers, which keeps us informed about their real concerns and needs. This is the main driver in the development of our solution. By employing advanced fraud detection techniques and tailored algorithms, Skyward ensures that operators can effectively combat low-quality traffic and protect their networks and increase margin

- Artem Suzdaltsev, Product Manager at Skyward

For more information on Skyward SMS Antifraud, including its features and a free trial version, please visit the product page or contact us at info@skyward.cc. Join us in the fight against SMS fraud and safeguard your network with Skyward's innovative solutions.

]]> Gambling Traffic Control with Skyward SMS Antifraud https://ru.technologic-nn.ru/evolution_messaging_business/tpost/c2s67rxr01-gambling-traffic-control-with-skyward-sm https://ru.technologic-nn.ru/evolution_messaging_business/tpost/c2s67rxr01-gambling-traffic-control-with-skyward-sm?amp=true Tue, 25 Jun 2024 20:16:00 +0300 Fraud Detection The new functionality of Skyward SMS Antifraud allows for the detection and blocking of gambling-related content to meet the national regulatory requirements of most countries

Gambling Traffic Control with Skyward SMS Antifraud

Skyward, a leading provider of products and services for telecom carriers, is excited to announce the latest update to Skyward SMS Antifraud. Along with detecting phishing and spam, the newest version now offers the ability to detect and block gambling traffic, helping operators comply with regulatory requirements.

In many countries, sending gambling-related traffic is restricted or prohibited by law. Countries like the USA, Canada, Australia, and many European states have strict regulations on advertising casinos, bookmakers, gambling websites and apps. Violations can lead to heavy fines or even the suspension of SMS providers' activitу. This is especially challenging for SMS aggregators operating in multiple countries, often unaware of the nuances of national regulations and facing negative consequences for their business as a result.

The new features of Skyward SMS Antifraud (SSA) provide a simple and convenient way to identify and block illegal gambling traffic. This functionality can be activated for traffic from selected countries, with algorithms tailored to each country's specifics. SSA also allows creation of "white lists" for organizations whose gambling services advertising is officially permitted, enabling SMS operators to protect themselves from potential violations.

SSA utilizes advanced machine learning algorithms that check each SMS message in real-time for gambling content. Training on a wide range of patterns and metadata analysis ensures a 96-98% accuracy in detecting illegal traffic. This approach virtually eliminates the likelihood of complaints from end-users and minimizes the risk of key routes being blocked by MNO operators.

Our company has set an ambitious goal of eliminating spam traffic in telecom networks. We are working on capabilities that allow our flagship solution, SSA, to recognize various types of low-quality SMS traffic and the detection of gambling content is a prime example. It is important for us to provide a secure telecom environment for our clients and end-users.

– Artem Serdyuk, Lead Developer of Skyward SMS Antifraud

]]> Skyward Chooses Freshdesk as Standard for Quality NOC Service https://ru.technologic-nn.ru/managed-services/tpost/muityz4hu1-skyward-chooses-freshdesk-as-standard-fo https://ru.technologic-nn.ru/managed-services/tpost/muityz4hu1-skyward-chooses-freshdesk-as-standard-fo?amp=true Mon, 29 Jul 2024 17:50:00 +0300 Other News Managed Services Following a recent SLA update, Skyward is making a significant advancement by integrating Freshdesk for 90% of our clients to optimize Network Operations Center (NOC) processes.

Skyward Chooses Freshdesk as Standard for Quality NOC Service

Following the SLA update, the next step in the evolution of Skyward's NOC services involves the integration of Freshdesk as a pivotal tool in streamlining operations. This system promotes transparency and enhances efficiency in managing customer requests.

For over a decade, Skyward has been delivering managed services to SMS and VoIP operators, tailoring service packages to meet the unique goals and requirements of each client. Every client collaborates on a personalized interaction model and a set of tasks to be executed. Throughout the company's history, a multitude of helpdesk systems have been trialed, each with its own strengths and weaknesses. In a project launched in 2016, an evaluation of available market solutions was conducted, leading to the selection of Freshdesk from Freshworks to organize the NOC service for a major European operator.

In recent years, Skyward has been committed to spreading the best practices to all clients regardless of their size and business model. A primary objective was to ensure service flexibility while strictly adhering to quality service standards. The adoption of Freshdesk has allowed us to establish a unified process that also takes into account the specific needs of each client and guarantees compliance with the variety of SLAs.

Skyward uses an individual instance of Freshdesk with standard configurations and supplementary features tailored for each client. Currently, about 90% of all company clients have transitioned to the Freshworks solution, and working with new clients always starts with deploying this helpdesk system.

We highlight five key advantages of the solution:

User-Friendliness: Freshdesk offers an intuitive interface, making it easy to learn even for new users.
Feature-Richness: Freshdesk offers a wide range of functionalities, including customer ticket management, analytics, integration with various services, numerous add-ons, and so on.
Customization: Freshdesk allows you to adapt the system to your needs by adding custom fields, canned responses, ticket templates, and adjustment of SLA parameters.
Efficiency: Through automation and process optimization, Freshdesk helps improve productivity and reduce customer issue resolution time.
Analytics: Freshdesk facilitates the collection and visualization of essential statistics for monitoring service quality, offering a convenient API interface for data retrieval.

Freshdesk has become a key element and reliable link for delivering top-tier service. We recommend this solution to all our clients, considering it a world leader in the helpdesk system category. For each operator, we deploy their own instance of Freshdesk, with setup and system configuration, thereby extending the benefits of our accumulated best practices at no cost to our clients.

– Sergey Losev, CEO of Skyward.

For further details on managed services for telecom operators and optimal utilization of Freshdesk, please contact us via email at info@skyward.cc or fill out the feedback form.

To learn more about Freshdesk solution please visit the product website.

]]> Skyward SMS Antifraud: New Generation of SMS Firewall https://ru.technologic-nn.ru/evolution_messaging_business/tpost/lrtrc6oki1-skyward-sms-antifraud-new-generation-of https://ru.technologic-nn.ru/evolution_messaging_business/tpost/lrtrc6oki1-skyward-sms-antifraud-new-generation-of?amp=true Wed, 28 Aug 2024 15:55:00 +0300 Fraud Detection The new generation of SMS firewalls is embodied in Skyward SMS Antifraud. This innovative solution introduces a fresh approach to traffic verification and blocking, message filtering systems, and seamless integration with switches.

Skyward SMS Antifraud: New Generation of SMS Firewall

In recent years, SMS A2P traffic has become a prime target for various types of fraud, including spam, phishing, and gambling. These threats compromise security, erode user trust, and risk the loss of profitable routes due to blocking. Traditionally, SMS firewalls have served as a defence against such threats. However, as fraud tactics evolve, there is a need for more advanced solutions. Enter Skyward SMS Antifraud (SSA), a next-generation solution that outperforms traditional SMS firewalls in several key areas.

Real-Time Traffic Verification

One of the most significant advancements offered by SSA is its ability to verify SMS traffic in real-time. Traditional SMS firewalls typically rely on predefined rules and blacklists to filter traffic. These firewalls can only react to known threats after they have been identified and blocked post-factum. This means that any new or sophisticated fraud attempts may slip through, causing damage before the firewall can respond.

In contrast, SSA continuously analyzes each incoming message as it flows through the network. This real-time verification process allows SSA to identify and block potentially fraudulent messages before they reach their intended recipients. The immediacy of this response is crucial in preventing fraud at its earliest stages, maintaining the integrity of your networks. It also protects end-users from potential threats, including the risk of being blocked by their partners, Mobile Network Operators (MNOs).

Automated Fraud Blocking

Another key difference between SSA and traditional SMS firewalls is the level of automation. While firewalls can block certain types of traffic, they often require manual intervention or periodic updates to address new threats. This reactive approach can be slow and inefficient, leaving networks vulnerable during the gap between updates. Additionally, manual adjustments such as adding new rules or updating blacklists increase the likelihood of human error, potentially compromising the effectiveness of the protection and introducing new vulnerabilities.

SSA, on the other hand, employs advanced algorithms to automatically detect and block fraudulent SMS traffic without the need for human intervention. This capability ensures that even the most sophisticated and rapidly evolving fraud techniques are neutralized quickly and effectively. By automating the detection and blocking process, SSA minimizes the risk of fraud slipping through the cracks.

Seamless Integration with Any Platform

When it comes to integration, traditional SMS firewalls often face limitations. These systems are typically designed to operate on the side of a specific provider or or as a functionality of particular switches, making them less flexible and more difficult to integrate into diverse network environments. This can be a significant drawback for businesses that require a more adaptable solution to secure their SMS traffic across multiple platforms and providers.

SSA is designed with flexibility in mind. It can be seamlessly integrated with any SMS platform, thanks to its use of the HTTP protocol. This means that businesses can deploy SSA across their entire network, regardless of the platforms they use, ensuring consistent protection and security for all SMS communications. The ease of integration also reduces the time and resources needed to implement SSA, making it a cost-effective solution.

Machine Learning for Continuous Improvement

One of the most innovative features of SSA is its use of machine learning algorithms. Traditional SMS firewalls typically rely on static blacklists/white lists or special routing rules, which are updated manually based on known threats. While this approach can be effective to some extent, it lacks the ability to adapt to new and emerging fraud techniques in real-time.

SSA's machine learning algorithms continuously analyze incoming SMS traffic, learning from every new message to improve its detection capabilities. This means that SSA not only blocks known threats but also adapts to identify and mitigate new and previously unknown forms of fraud. By leveraging machine learning, SSA stays ahead of fraudsters, providing a dynamic and proactive defence against SMS fraud.

Skyward SMS Antifraud marks a major advancement in the battle against SMS fraud. With state-of-the-art features, SSA surpasses traditional SMS firewalls in all aspects by preserving your coverage area, ensuring a full margin on blocked traffic, and maintaining a strong market reputation. To learn more about SSA, please visit the product page.

]]> Skyward Introduces Artificial Traffic Detector to Combat SMS AIT https://ru.technologic-nn.ru/evolution_messaging_business/tpost/95sbj345t1-skyward-introduces-artificial-traffic-de https://ru.technologic-nn.ru/evolution_messaging_business/tpost/95sbj345t1-skyward-introduces-artificial-traffic-de?amp=true Thu, 14 Nov 2024 19:59:00 +0300 Fraud Detection To address the increasing threat of Artificially Inflated Traffic, Skyward introduces its innovative solution - the Artificial Traffic Detector. It effectively combats AIT, safeguarding SMS providers and their enterprise customers.

Skyward Introduces Artificial Traffic Detector to Combat SMS AIT

Skyward is proud to present the Artificial Traffic Detector, a cutting-edge solution designed to combat the growing threat of Artificially Inflated Traffic (AIT) for SMS providers. This innovative service enables the swift detection and blocking of AIT campaigns at their onset, safeguarding against further damage. By implementing this solution, SMS providers can maintain high levels of traffic quality and shield their enterprise customers from potential financial losses.

The Artificial Traffic Detector (ATD) operates as a cloud API service, seamlessly integrating with any SMS platform through a standard HTTP interface. By directing SMS traffic to ATD for analysis in real-time, operators can accurately assess the likelihood of AIT. The solution accumulates statistical data on flow for each small timeframe, identifies traffic patterns, and makes intelligent decisions. This proactive approach allows for quickly detecting the start of AIT campaigns and blocking them near the beginning.

Utilizing an intelligent algorithm, ATD boasts an impressive detection accuracy rate of 85-95%, with ongoing enhancements to further refine. Along with this advanced functionality, the solution introduces minimal delay (less than 1 second) to the SMS transmission process, maintaining efficiency and reliability. Meanwhile, the cloud nature of ATD provides a high MPS and can process more than 1000 messages per second, scalable depending on the operator's needs.

Acting as an HTTP vendor, ATD prioritizes security and privacy, maintaining a secure connection throughout the process without storing any user data or statistics vulnerable to cyber threats. Thus, it completely complies with GDPR requirements and can be hosted in any region or country to meet legal requirements.

We are aware that the threat of artificial traffic is growing steadily, and its influence on the SMS industry is really destructive. That is why it was a great challenge for us to give operators reliable protection against this threat. ATD was conceived as a solution that protects not only SMS providers but also their partners and enterprise customers from financial losses

- Artem Suzdaltsev, Product Manager at Skyward

To find more information about the Artificial Traffic Detector and claim its one-month free trial, please visit its product page or contact us at info@skyward.cc.

]]> Skyward Research Highlights Growing Concerns among SMS Operators about Artificial Inflation of Traffic (AIT) https://ru.technologic-nn.ru/evolution_messaging_business/tpost/gdz3z4oie1-skyward-research-highlights-growing-conc https://ru.technologic-nn.ru/evolution_messaging_business/tpost/gdz3z4oie1-skyward-research-highlights-growing-conc?amp=true Thu, 28 Nov 2024 11:50:00 +0300 Fraud Detection Skyward recently explored the concerns SMS operators face with Artificial Inflation of Traffic (AIT), a rising form of SMS fraud.

Skyward Research Highlights Growing Concerns among SMS Operators about Artificial Inflation of Traffic (AIT)

Over the past month, Skyward embarked on a study to gauge SMS operators' concerns surrounding Artificial Inflation of Traffic (AIT). This emerging form of SMS fraud is rapidly becoming a costly and disruptive threat, driving up expenses for enterprises and diminishing revenue for SMS providers who rely on Application-to-Person (A2P) messaging.

What is Artificial Inflation of Traffic?

Artificial Inflation of Traffic occurs when fraudsters manipulate SMS traffic by generating fake interactions — usually through bots on apps or websites. By creating fake accounts and repeatedly triggering one-time passcode (OTP) SMS messages, they inflate traffic numbers, skew analytics, and exploit SMS revenue streams.

To understand the scope of the issue, we asked SMS providers a straightforward question: “Is AIT a problem for your A2P SMS business?” . The response was overwhelming. Two-thirds of respondents labeled AIT as a critical issue in their operations, with another 28% acknowledging it as a minor concern, and only a small fraction (5%) reported never encountering AIT (Figure1).

These findings underscore the industry’s growing alarm over AIT’s potential to destabilize the SMS ecosystem. The data reveals a shared recognition of AIT’s power to erode revenue models and even threaten the credibility of SMS as a trusted communication channel.

Diving Deeper: What Risks Does AIT Pose?

Encouraged by the initial responses, we conducted a follow-up survey to dig into the specific impacts of AIT. We asked, “What is the main problem AIT presents to your SMS business?”.

The results painted the following picture (Figure 2). Over one-third of respondents (37%) identified the erosion of trust in the SMS channel as AIT’s biggest threat, with some noting that this loss of confidence could drive enterprise customers to shift to alternative communication channels, leading to an overall decline in revenue across the SMS industry. Another 22% highlighted risks associated with traffic- and volume-based contracts, where unscrupulous partner operators deliberately inflate traffic volumes to secure additional discounts. An equal share of respondents noted that competitors can intentionally send artificial traffic to degrade quality metrics, including the conversion rate (CR), prompting enterprise customers to reconsider their partnerships. Finally, 19% cited the direct financial impact of AIT as a major concern.

This data exposes the broad and complex challenges AIT presents to SMS businesses. AIT is not just a financial or operational headache — it’s a potential existential threat to SMS as a reliable, widely-used communication tool. From rate-based exploitation to distorted metrics, operators are finding it increasingly challenging to maintain fairness and client trust in a market plagued by AIT.

Skyward’s Solution: The Artificial Traffic Detector

As AIT continues to disrupt the SMS landscape, Skyward is committed to equipping operators with the tools they need to combat it head-on. Our Artificial Traffic Detector (ADT) is a cutting-edge solution designed to detect and neutralize Artificial Inflation of Traffic in real-time. Using advanced analysis of statistical data and traffic flow patterns, it quickly identifies suspicious traffic and blocks fraudulent activity, ensuring that only legitimate messages reach the end users. This tool doesn’t just help operators recapture lost revenue — it also strengthens trust in the SMS ecosystem by preserving the integrity of genuine traffic.

For more on how Skyward’s Artificial Traffic Detector helps SMS operators safeguard their networks, visit ATD product page or contact us at info@skyward.cc.

]]> Skyward SMS Antifraud Successfully Deployed by Major European A2P SMS Provider https://ru.technologic-nn.ru/evolution_messaging_business/tpost/ejdazzfj61-skyward-sms-antifraud-successfully-deplo https://ru.technologic-nn.ru/evolution_messaging_business/tpost/ejdazzfj61-skyward-sms-antifraud-successfully-deplo?amp=true Wed, 30 Oct 2024 01:24:00 +0300 Fraud Detection Skyward has successfully implemented its SMS Antifraud solution for the European branch of a major international telecom operator! This marks an important step in combating fraudulent and spam traffic in the SMS A2P market.

Skyward SMS Antifraud Successfully Deployed by Major European A2P SMS Provider

Skyward, a leading provider of telecom products and services, is pleased to announce the successful implementation of its SMS Antifraud solution by the European branch of a large international telecom operator. This branch specializes in the SMS A2P market, providing SMS services to major enterprise customers, including banks, delivery services, retail businesses, and more.

Skyward SMS Antifraud (SSA) offers real-time verification and blocking of messages with suspicious and malicious content. The solution can identify phishing, gambling, and spam traffic based on message text and metadata of SMS flow. SSA checks each message and calculates the probability of fraud, providing the flexibility to set custom blocking thresholds for specific traffic directions.

Prior to the implementation of SSA by the European SMS A2P provider, several months of testing were conducted to tailor the solution to the client's unique requirements. A thorough analysis of SMS traffic profiles allowed for the flexible adjustment of machine learning algorithms used by SSA to increase fraud detection accuracy. During its operation, the solution has been deployed for traffic from eight countries, including France, Australia, the UK, and Spain. The volume of processed traffic in the past months has more than doubled.

The deployment of the solution has enabled the European SMS A2P provider to achieve four main advantages:

significantly increase traffic integrity, thereby minimizing complaints from partner operators;
protect against fines and potential blocks from mobile network operators (MNOs)
reduce the volume of manual fraud cases processing and blacklist configuration performed by the NOC service
ensure a 100% margin on blocked traffic

We are grateful to the recognized leader in the A2P SMS industry for their trust and choice. Over the past few months of collaboration, we have prepared a solution focused on the client's business challenges and the specifics of their traffic. It is important to note that thanks to the ability to integrate with any SMS platform and powerful machine learning mechanisms, Skyward SMS Antifraud is suitable for any operator to combat fraud and struggle for the integrity of their SMS traffic.

- Sergey Losev, CEO at Skyward

]]> Merry Christmas and Happy New Year 2025! https://ru.technologic-nn.ru/blog/tpost/cc9ducy8l1-merry-christmas-and-happy-new-year-2025 https://ru.technologic-nn.ru/blog/tpost/cc9ducy8l1-merry-christmas-and-happy-new-year-2025?amp=true Sat, 21 Dec 2024 18:24:00 +0300 Other News As the New Year approaches, we want to express our heartfelt gratitude for your trust and collaboration.

Merry Christmas and Happy New Year 2025!

Dear Colleagues and Partners!

As the New Year approaches, we want to express our heartfelt gratitude for your trust and collaboration. It’s an honor to contribute to the growth and success of your business, and we truly value our partnership and your insightful feedback. May the coming year bring exciting new opportunities, fruitful cooperation, and shared achievements.

Wishing you and your loved ones a joyful, healthy, and prosperous New Year!

— the Skyward Team

]]> Artificial Inflation of Traffic (AIT) https://skyward.cc/sms_ait Thu, 30 Jan 2025 15:25:00 +0300 Fraud Detection Artificial Inflation of Traffic (AIT) is a growing threat to the messaging ecosystem, causing financial and reputational losses for businesses, aggregators, and MNOs.

Artificial Inflation of Traffic (AIT)

Artificial Inflation of Traffic (AIT) is a growing threat to the messaging ecosystem, causing financial and reputational losses for businesses, aggregators, and MNOs. ]]> How SMS Providers Turn Spam into Revenue https://ru.technologic-nn.ru/evolution_messaging_business/tpost/8dnxcrenk1-how-sms-providers-turn-spam-into-revenue https://ru.technologic-nn.ru/evolution_messaging_business/tpost/8dnxcrenk1-how-sms-providers-turn-spam-into-revenue?amp=true Tue, 15 Apr 2025 20:17:00 +0300 Fraud Detection Skyward's SSA stops 98% of SMS spam while paying for itself by monetizing blocked messages.

How SMS Providers Turn Spam into Revenue

Skyward SMS Antifraud (SSA) is a cloud-based solution that empowers A2P SMS providers to detect and block spam, phishing, and gambling-related messages in real-time. With 98% accuracy, SSA ensures the integrity of SMS traffic, safeguarding providers from potential route blocks by Mobile Network Operators (MNOs) and preserving their reputation.

SSA Pays for Itself

SSA not only protects SMS providers from fraudulent traffic but also transforms blocked spam into a revenue stream. By charging senders for messages that are identified and blocked as spam, providers can recover up to 80-100% of SSA's operational costs. This approach not only offsets expenses but also contributes to higher profit margins.

With the increasing prevalence of regulations against unsolicited and gambling-related messages, SSA offers providers a robust tool to ensure compliance. By effectively filtering out prohibited content, providers minimize the risk of legal penalties and maintain trust with both MNOs and end-users.

Get Started with a Free Trial

Skyward invites SMS providers to experience the benefits of SSA firsthand with a 30-day free trial. To learn more or to initiate your trial contact the team at info@skyward.cc.

]]> New Trends in Spam and AIT Traffic & How Skyward Combats Them https://ru.technologic-nn.ru/evolution_messaging_business/tpost/oks5vjxll1-new-trends-in-spam-and-ait-traffic-amp-h https://ru.technologic-nn.ru/evolution_messaging_business/tpost/oks5vjxll1-new-trends-in-spam-and-ait-traffic-amp-h?amp=true Thu, 29 May 2025 10:58:00 +0300 Fraud Detection In recent months, spam traffic has undergone significant changes, becoming more sophisticated and adaptive. Skyward, a developer of fraud detection and blocking solutions, analyzes these trends to help operators better protect their networks.

New Trends in Spam and AIT Traffic & How Skyward Combats Them

In recent months, spam traffic has undergone significant changes, becoming more sophisticated and adaptive. Skyward, a developer of fraud detection and blocking solutions, analyzes these trends to help operators better protect their networks.

The Evolution of Spam: New Tactics Emerging

Spammers are actively expanding their reach: spam is now being detected in regions where it was previously uncommon. Additionally, new sources have emerged, including aggregators that were not previously associated with such risks.

Key changes in distribution methods:

Shift in contact points: Instead of including fraudulent links in SMS, attackers are increasingly providing phone numbers to trick victims into calling back.
Concatenated messages: Spammers are increasingly using concatenated SMS, making it more difficult for SMS firewalls to analyze the complete message content.
New "infected" areas: Spammers are expanding their operations across multiple continents, including previously unaffected parts of Europe, Asia, and Latin America.
Smarter approaches: Spam campaigns have become less massive but more targeted, often mimicking legitimate messages.

AIT Traffic: Two General Scenarios

Unlike spam, artificial inflation of traffic (AIT) has not shown major fluctuations but remains challenging to detect. We categorize it into two types:

"External" inflation – Traffic from non-enterprise partners. Easier to detect due to anomalies, such as new markets or unusual message types (e.g., bulk OTPs).
"Internal" inflation – Traffic from enterprise partners, blended with legitimate traffic. It mirrors normal user behavior, requiring advanced detection algorithms.

The volume of detected AIT depends not only on system improvements but also on market trends and new players entering the space.

Skyward Enhances Protection

Skyward consistently enhances its solution algorithms to keep pace with evolving fraud methods. By staying one step ahead, we ensure operators can effectively combat fraud while reducing false positives.

We are pleased to offer SMS providers free one-month trials of both Skyward SMS Antifraud (for spam protection) and Artificial Traffic Detector (for AIT prevention). Stay tuned for updates – together, we will make SMS channels more secure!

]]> Skyward Redefines Its Future: New Vision, Mission & Values https://ru.technologic-nn.ru/blog/tpost/iog23sra21-skyward-redefines-its-future-new-vision https://ru.technologic-nn.ru/blog/tpost/iog23sra21-skyward-redefines-its-future-new-vision?amp=true Thu, 26 Jun 2025 14:31:00 +0300 Other News We are proud to share our new guiding principles, shaped by company-wide collaboration for our telecom future

Skyward Redefines Its Future: New Vision, Mission & Values

We are excited to share a major milestone in Skyward's journey — our newly defined Vision, Mission, and Core Values! This is not just a corporate update; it is the result of months of collaboration, brainstorming, and fine-tuning, with every team member playing a part.

How It All Came Together

Over several strategic sessions, we gathered insights, debated ideas, and crafted the initial drafts together. Then, through feedback and refinement, we shaped these statements into what they are today — a true reflection of who we are and where we are headed.

Vision

Skyward is a continuously growing company that cares about its clients' business, unlocks the potential of its employees, and plays a significant role in the professional community.

Mission

We ensure the reliability of telecom operators by delivering tailored solutions and expert support.

Core Values

Growth Through Opportunity

We scale our business by creating opportunities for every employee's professional growth. More projects = more challenges = more career prospects.

Partnership with Clients

We deliver value through technical expertise and reliable processes, strengthening it with trust-based relationships.

Employee Commitment

We see every employee as a co-author of our success — where personal initiative and shared dedication build lasting results.

Openness to Innovation

We adopt cutting-edge practices and experiment — both to develop superior solutions and to implement agile management principles.

What's Next?

This foundation will guide our daily work and strategic decisions. Whether we are solving client challenges, supporting each other's growth, or experimenting with new ideas, we are all building Skyward's future — where every team member's contribution becomes part of our collective success story.

This updated philosophy isn't just words on paper — it's our starting point for growth, the focus of our efforts, and a source of inspiration. What I value most is how every employee contributed to shaping Skyward's future. This involvement isn't just about strategy; it's about unity. I believe it will strengthen our team's bond and readiness to take on new challenges together.

- Sergey Losev, CEO at Skyward

Stay tuned as we bring this foundation to life in our daily work and culture. Exciting times ahead!

]]> Skyward SMS Antifraud v1.4: Concatenated SMS Verification and Performance Boost https://ru.technologic-nn.ru/evolution_messaging_business/tpost/meejo8tac1-skyward-sms-antifraud-v14-concatenated-s https://ru.technologic-nn.ru/evolution_messaging_business/tpost/meejo8tac1-skyward-sms-antifraud-v14-concatenated-s?amp=true Fri, 01 Aug 2025 00:06:00 +0300 Fraud Detection Skyward introduces the new version of Skyward SMS Antifraud (SSA) v1.4. Designed for SMS providers, the solution performs real-time verification of incoming SMS traffic, detecting and blocking fraud including phishing, gambling, and AIT.

Skyward SMS Antifraud v1.4: Concatenated SMS Verification and Performance Boost

Skyward introduces the new version of its flagship product - Skyward SMS Antifraud (SSA) v1.4. Designed for SMS providers, the solution performs real-time verification of incoming SMS traffic, detecting and blocking fraud including phishing, gambling, and AIT. The update adds support for concatenated SMS message verification and doubles system performance.

Our operational experience and understanding of SMS industry trends have driven SSA's functional development. A key innovation is the ability to analyze concatenated messages, which account for 5-10% of SMS traffic. According to carrier reports, fraudsters increasingly use such messages to distribute phishing requests. The enhanced algorithms now perform comprehensive message analysis, enabling more accurate fraud detection.

As spam sources continue to expand geographically, SSA v1.4 has verified 15 new destinations using large data samples. These include European countries such as Sweden, Poland, Norway, Italy, Germany, Austria, and the Czech Republic, along with several African countries. Accounting for regional specifics has enhanced malicious traffic detection precision.

Architectural optimizations have doubled system performance. Where a single module previously handled 40-45 messages per second (MPS), it now processes 80-90 MPS. This enables clients to scale their solutions with reduced costs. Meanwhile, cloud technology integration allows for virtually unlimited scalability.

A significant enhancement is the confirmed geo-redundancy capability. SSA modules can be deployed across not only different servers and data centers, but also different countries. This improves system resilience while ensuring GDPR compliance.

Skyward thanks its clients for their valuable product development suggestions and invites all operators interested in traffic protection and subscriber security to test SSA v1.4.

To request a trial version, please complete the feedback form on our website or email us at info@skyward.cc.

]]> Skyward SMS Antifraud v1.5: Exceptional Accuracy, P2P Traffic Detection, and Real-Time Speed https://ru.technologic-nn.ru/evolution_messaging_business/tpost/7no1e3hbk1-skyward-sms-antifraud-v15-exceptional-ac https://ru.technologic-nn.ru/evolution_messaging_business/tpost/7no1e3hbk1-skyward-sms-antifraud-v15-exceptional-ac?amp=true Tue, 23 Sep 2025 21:55:00 +0300 Fraud Detection Skyward is proud to announce a significant leap forward in SMS traffic security with the release of Skyward SMS Antifraud (SSA) v1.5.

Skyward SMS Antifraud v1.5: Exceptional Accuracy, P2P Traffic Detection, and Real-Time Speed

Skyward is proud to announce a significant leap forward in SMS traffic security with the release of Skyward SMS Antifraud (SSA). This update delivers a powerful combination of enhanced detection accuracy, new fraud category blocking, and groundbreaking processing speed, solidifying SSA's position as the most comprehensive antifraud solution for SMS providers.

Driven by our continuous analysis of the evolving threat landscape, SSA v1.5 introduces critical innovations designed to protect operators’ networks and their partners from the most sophisticated and emerging fraud schemes.

Key Enhancements in v1.5:

P2P Traffic Detection and Blocking: Our solution now extends its powerful protection to identify and block fraudulent Person-to-Person (P2P) messages. This unsolicited bulk communication violates P2P principles and should not traverse aggregator channels.
Advanced Detection of Emerging Scam Trends: SSA’s new proprietary algorithms proactively identify the latest global scam patterns, such as "Hi Mom" scam (fake emergency messages from "family members"), "Abused Legacy Domain" scam (exploiting previously trustworthy domains for fraud), and "Search Engine" scam (manipulating results to promote fraudulent sites).
Dramatically Improved Detection Accuracy: A new letter-based algorithm and a training dataset expanded by 30x now power the system. This achieves up to 99.5% overall accuracy and 95% precision in detecting phishing spam. Gambling traffic detection has also been enhanced, now boasting 90-95% accuracy.
Multi-Language Support Expansion: The system now features comprehensive detection capabilities for all languages, with advanced linguistic analysis for 15 key languages, ensuring high-precision fraud detection across global markets.
Near-Instantaneous Processing Speed: A new two-tier analysis architecture (Light & Heavy) slashes maximum processing time from 5 seconds to under 1 second, enabling true real-time analysis without any delay.

Why It Matters for Your Business:

The addition of P2P traffic blocking protects a previously vulnerable vector. The new algorithm and massive dataset drastically reduce false positives and block emerging threats that damage partner trust. Combined with near-instant processing, SSA v1.5 offers unparalleled security and a seamless user experience.

Skyward extends its gratitude to its clients for their invaluable feedback. We invite all SMS operators and providers to experience the cutting-edge protection of SSA v1.5.

To request a free trial version and enhance your network's security today, please complete the form on our website or contact us directly at info@skyward.cc.

]]> Skyward Research: SMS Industry Profitability Sources and Strategic Priorities Revealed https://ru.technologic-nn.ru/evolution_messaging_business/tpost/vo6pf4ti91-skyward-research-sms-industry-profitabil https://ru.technologic-nn.ru/evolution_messaging_business/tpost/vo6pf4ti91-skyward-research-sms-industry-profitabil?amp=true Thu, 09 Oct 2025 11:18:00 +0300 Fraud Detection Skyward surveyed around 100 respondents, including major SMS players like Sinch, Twilio, Tata Communications, and iBasis, revealing operators’ key revenue sources and strategic priorities across 30 countries in Europe, Asia, North and Latin America.

Skyward Research: SMS Industry Profitability Sources and Strategic Priorities Revealed

A survey conducted by Skyward of approximately 100 respondents, including representatives of leading SMS industry players such as Sinch, Twilio, Tata Communications, iBasis Messaging, and others, has identified operators' current revenue sources and strategic development priorities. The survey included providers from 30 countries across Europe, Asia, North America, and Latin America.

Current profitability analysis reveals that OTP traffic remains the industry's "gold mine." For 44% of operators, it generates key revenue streams driven by growing online services and widespread two-factor authentication adoption. Notably, this traffic type dominates among large and medium-sized operators capable of meeting increasing security standards and regulatory requirements. Most companies identified OTP as their primary revenue source regardless of their development strategy.

Marketing campaigns provide the main profit for 36% of surveyed operators, predominantly small and medium-sized companies. They successfully adapt to new communication formats using flexible CPaaS solutions. The high-risk segment, including gambling traffic, remains attractive to only 16% of respondents. This niche demonstrates the resilience of specialized small companies.

Strategic priorities in the SMS industry show business platform development as the primary growth direction, chosen by 40% of respondents. This trend reflects the transition from simple traffic aggregation to comprehensive CPaaS solutions across companies of all sizes. (Figure 1)

RCS Business Messaging attracts significant interest as a promising format with 23% support, though mass adoption remains limited. Providers view RCS as SMS evolution rather than replacement. Meanwhile, 20% of companies, mainly large operators, prioritize expanding MNO partnerships to ensure OTP traffic quality.

Key conclusion: the industry maintains reliance on classic SMS solutions while actively investing in platform business models (CPaaS) and new technologies (RCS). Companies combining stable OTP revenue with innovative approaches are forming the market's core.

A comprehensive analytical report with market trends and survey results will be published by Skyward in the coming months.

]]> SMS Traffic Classification https://skyward.cc/traffic_types Sat, 25 Oct 2025 12:07:00 +0300 Fraud Detection Skywards presents a technical overview of common A2P traffic types and provides advice on traffic optimization.

SMS Traffic Classification

Skywards presents a technical overview of common A2P traffic types and provides advice on traffic optimization.]]> Skyward Introduces Traffic Typifier for Type-based SMS Routing https://skyward.cc/stt_release Thu, 30 Oct 2025 17:04:00 +0300 Fraud Detection Skyward announces the upcoming launch of its new product, the Skyward Traffic Typifier (STT), an API service that applies real-time machine learning to classify every SMS message.

Skyward Introduces Traffic Typifier for Type-based SMS Routing

Skyward announces the upcoming launch of its new product, the Skyward Traffic Typifier (STT), an API service that applies real-time machine learning to classify every SMS message.]]> Black Friday for SMS Aggregators: How to prepare for the major marketing season https://skyward.cc/bf_sms_aggregators Thu, 27 Nov 2025 16:17:00 +0300 Fraud Detection Skyward offers insights and solutions to help you successfully prepare for the major marketing season.

Black Friday for SMS Aggregators: How to prepare for the major marketing season

Skyward offers insights and solutions to help you successfully prepare for the major marketing season.]]> Skyward 2025: A Year of Strategic Growth, Innovation & Record Reliability https://ru.technologic-nn.ru/blog/tpost/idk6d5cjn1-skyward-2025-a-year-of-strategic-growth https://ru.technologic-nn.ru/blog/tpost/idk6d5cjn1-skyward-2025-a-year-of-strategic-growth?amp=true Fri, 19 Dec 2025 15:26:00 +0300 Other News As 2025 draws to a close, the team at Skyward looks back on an important year of strategic growth and solid progress.

Skyward 2025: A Year of Strategic Growth, Innovation & Record Reliability

As 2025 draws to a close, the team at Skyward looks back on an important year of strategic growth and solid progress. Guided by a renewed company philosophy and driven by a commitment to our clients' success, we have enhanced our core services, launched new products, and achieved strong performance metrics.

Here are the key milestones that defined our year

1. A Renewed Foundation: Our Vision, Mission & Values

The year began with a collective effort to redefine our core identity. Through collaborative sessions, every team member contributed to shaping Skyward's new Vision, Mission, and Values. This isn't just a statement; it's our guide, ensuring we remain a partner focused on our clients' business and on enabling our team to deliver reliable telecom solutions.

2. Elevating Service: Data-Driven Management & SLA Performance

To make our mission more measurable, we implemented a data-driven management framework across our service operations. New automation and real-time visualization tools provide greater transparency and proactive oversight of client requests.

This focus on operational excellence led to excellent results: in the second half of 2025, we delivered an average of 99% SLA for response time and 97% SLA for resolution time. Our team also successfully supported clients through peak seasons like Black Friday, ensuring optimized routing, strong system performance, and continuous monitoring.

3. Product Innovation: Enhanced Protection & Precise Classification

Our flagship Skyward SMS Antifraud (SSA) took two significant steps forward with versions 1.4 and 1.5. We adapted to new spam formats, introduced P2P fraud blocking, and expanded multi-language detection. This resulted in a system with up to 99.5% overall accuracy and a 5x increase in processing speed, enabling efficient real-time protection.

Looking ahead, we announced the upcoming Skyward Traffic Typifier (STT), an advanced API for type-based SMS routing. By classifying every message in real-time (OTP, marketing, transactional, etc.), STT helps operators move from bulk routing to more precise and efficient traffic management.

4. Market Insight & Team Growth

Our engagement with the industry goes beyond service and products. We conducted research into SMS profitability and operator priorities, providing strategic insights to the community.

None of this would be possible without our team. In 2025, we welcomed five new engineers, strengthening our technical expertise and client service skills. It is their dedication and our collaborative culture that drive our progress.

A Message from Our CEO

"We are grateful to our clients who entrust us with important tasks and rely on our expertise. In return, we are committed to implementing effective approaches and solutions to provide reliable service and support their growth. My special thanks go to every member of the Skyward team who embraced our renewed philosophy and contributed to improvements throughout this year of progress."

— Sergey Losev, CEO at Skyward

Looking Forward to 2026

The milestones of 2025 have established a strong benchmark for Skyward. We enter the new year not just with new products and metrics, but with a clearer foundation, a more capable team, and a steady focus on being a reliable and progressive partner for telecom operators.

The Skyward Team

]]> Merry Christmas and Happy New Year 2026! https://ru.technologic-nn.ru/blog/tpost/845m6fadj1-merry-christmas-and-happy-new-year-2026 https://ru.technologic-nn.ru/blog/tpost/845m6fadj1-merry-christmas-and-happy-new-year-2026?amp=true Wed, 24 Dec 2025 18:10:00 +0300 Other News We would like to thank our colleagues and partners for their trust and collaboration with Skyward. We truly value our partnership and look forward to continuing our work together.

Merry Christmas and Happy New Year 2026!

Dear Colleagues and Partners,

As we welcome the New Year, we would like to thank you for being part of Skyward’s journey. Your trust, collaboration, and openness to innovation inspire us and drive everything we do. Working together with you is a true privilege, and we deeply appreciate the partnership we’ve built. May 2026 bring fresh ideas, strong momentum, and new opportunities for growth. We look forward to continuing our cooperation and achieving even greater results together.

Wishing you and your loved ones a joyful holiday season, good health, and success in the year ahead.

— Warm regards,
The Skyward Team

]]> Top 5 A2P Messaging Trends Shaping 2026 https://skyward.cc/a2p_trends_2026 Thu, 05 Feb 2026 20:33:00 +0300 Fraud Detection Skyward provides a detailed overview of five key trends shaping the global A2P messaging landscape, backed by industry research and our hands-on expertise.

Top 5 A2P Messaging Trends Shaping 2026

Skyward provides a detailed overview of five key trends shaping the global A2P messaging landscape, backed by industry research and our hands-on expertise.]]> Client Survey 2025: Skyward Maintains Strong Trust and Strategic Value https://ru.technologic-nn.ru/blog/tpost/m0npkdmhe1-client-survey-2025-skyward-maintains-str https://ru.technologic-nn.ru/blog/tpost/m0npkdmhe1-client-survey-2025-skyward-maintains-str?amp=true Thu, 22 Jan 2026 19:41:00 +0300 Other News Skyward's 2025 survey shows strong client trust and high satisfaction with reliability and business understanding. The feedback has shaped key 2026 commitments, including faster request processing and new service launches.

Client Survey 2025: Skyward Maintains Strong Trust and Strategic Value

Skyward's 2025 Customer Satisfaction Survey highlights a year of meaningful feedback and continued partnership with leading telecom operators. Clients rated the value of Skyward's services at 4.5 out of 5, confirming that our support plays a key role in helping their business grow. The overall collaboration score remained at a consistently high level, reflecting sustained trust and the strength of our long-term relationships.

Customers reaffirmed Skyward's strategic role, emphasizing our contribution to handling complex migrations and ensuring operational stability during peak events like Black Friday. The highest service quality ratings were received for reliability in honoring agreements (4.5) and understanding of each client's business needs (4.6). The survey also showed growing attention to partner request processing and systems health monitoring – areas increasingly critical to client operations.

This year's feedback provided valuable insights for improvement. Clients acknowledged the expansion of our engineering team and encouraged us to strengthen onboarding, sharpen response times, and enhance consistency across shifts. Several clients highlighted the exceptional work of senior engineers, whose dedication continues to set a high standard.

Following a thorough analysis of the results, Skyward held a company-wide meeting to define key commitments for 2026:

Accelerating request processing and reducing ticket lifecycle by 30%
Enhancing practical business value through impact-based prioritization and greater adaptation to client-specific needs
Launching new services, including RCS support, expanded proactive monitoring, and enhanced fraud protection

The Skyward team thanks all respondents for their trust and transparency. Your voice shapes our path forward as we strive to deliver even greater value in 2026 and beyond!

]]> New Fraud Challenges in A2P Messaging https://skyward.cc/fraud_trends_2026 Thu, 05 Mar 2026 19:44:00 +0300 Fraud Detection SMS fraud has moved beyond traditional spam patterns. This report is based on Skyward team hands-on experience mitigating fraud across live routes and continuous observation of industry trends.

New Fraud Challenges in A2P Messaging

SMS fraud has moved beyond traditional spam patterns. This report is based on Skyward team hands-on experience mitigating fraud across live routes and continuous observation of industry trends.]]> Skyward SMS Antifraud v1.6: P2P Traffic Integrity, Advanced Fraud Prevention and Customer Web Portal https://ru.technologic-nn.ru/evolution_messaging_business/tpost/p1sjyj31p1-skyward-sms-antifraud-v16-p2p-traffic-in https://ru.technologic-nn.ru/evolution_messaging_business/tpost/p1sjyj31p1-skyward-sms-antifraud-v16-p2p-traffic-in?amp=true Thu, 12 Mar 2026 18:29:00 +0300 Fraud Detection New SSA release helps operators protect P2P channels, stop sophisticated fraud schemes, and gain traffic control through an intuitive web portal.

Skyward SMS Antifraud v1.6: P2P Traffic Integrity, Advanced Fraud Prevention and Customer Web Portal

Skyward is proud to announce the release of Skyward SMS Antifraud (SSA) v1.6, a major update designed to give SMS operators advanced control over their traffic integrity. The new version introduces dedicated protection for P2P channels, expanded AIT blocking capabilities, and significant improvements in detecting phishing attempts – all critical for maintaining partner agreements and avoiding fines from regulators and MNOs.

Key Enhancements in v1.6

Dedicated P2P Route Protection: Maintaining the integrity of Person-to-Person (P2P) traffic is critical for operator compliance. SSA v1.6 now includes specialized protection that automatically detects and blocks A2P messages attempting to enter P2P channels, ensuring strict adherence to inter-operator contracts and preventing route suspensions.

Enhanced Phishing and AIT Detection: New text preprocessing algorithms now identify sophisticated attempts to obscure phone numbers and URLs – tactics commonly used to bypass legacy filters on operators' SMS switches. AIT blocking has also been expanded beyond OTP traffic to cover all message types, maximizing detection of artificial inflation campaigns.

Reduced False Positives: A new algorithm dramatically decreases false positives for key traffic types – such as marketing and gambling – to less than 0.5%, ensuring legitimate messages are never disrupted while maintaining high blocking rates for fraudulent traffic.

Customer Web Portal: Users now have access to a web portal that puts them in control of fraud prevention. They can configure system rules, such as setting country-specific blocking thresholds based on fraud probability scores. The portal also delivers analytics across multiple dimensions – dates, countries, and senders – and visualizes total traffic volume and blocked SMS down to the hour.

Why It Matters for Your Business

With SSA v1.6, you can protect your most valuable direct routes from suspension, eliminate revenue leakage caused by AIT campaigns, and maintain partner trust by ensuring only clean traffic reaches their network. The new web portal puts you in control with real-time visibility and the ability to adjust country settings instantly, reducing operational overhead and strengthening your compliance posture.

Skyward thanks its clients for their continued partnership and valuable feedback. We invite all SMS operators and providers to experience the enhanced protection of SSA v1.6.

To request a free trial and see how SSA v1.6 can secure your routes and monetize fraud, please contact us at info@skyward.cc or fill in the feedback form on the product page.

]]> Skyward Research: Fraud Consequences and Protection Approaches in the Messaging Industry https://ru.technologic-nn.ru/evolution_messaging_business/tpost/mk89pg3hc1-skyward-research-fraud-consequences-and https://ru.technologic-nn.ru/evolution_messaging_business/tpost/mk89pg3hc1-skyward-research-fraud-consequences-and?amp=true Fri, 17 Apr 2026 19:56:00 +0300 Fraud Detection 85% of operators lose revenue from undetected fraud. Only 13% use dedicated solutions. Large operators suffer most, medium lose routes. Manual and in-house fail.

Skyward Research: Fraud Consequences and Protection Approaches in the Messaging Industry

Skyward reveals the results of a survey of more than 50 telecom operators, including leading players such as Tata Communications, iBASIS, IDT Corporation, Mitto, Monty Mobile and others. The research shows how undetected fraud impacts messaging businesses. According to the results, 85% of providers experience serious consequences – from direct financial losses to blocked routes. At the same time, only 13% use dedicated third-party antifraud solutions, while the majority still rely on self-made or manual methods.

The scale of the problem varies by company size

Fraud directly impacts operator revenue: 85% of providers confirm serious consequences. However, the nature of these consequences depends heavily on company size.

Large operators suffer the most from direct financial losses (83%). The reasons include complex routing with many direct MNO connections, regulatory pressures, legacy systems that resist modern antifraud integration, and slow decision-making due to bureaucracy. Paradoxically, those who lose the most are often the slowest to adopt effective solutions.

Medium operators, in contrast, are most affected by blocked routes (50%). They actively seek cheaper routes, sometimes entering grey zones, but lack the bargaining power of large players to force unblocking. Most do not have dedicated antifraud teams, yet they have enough traffic to become attractive targets. Growth itself creates vulnerability: protection struggles to keep pace with expanding scale.

Small operators face a nearly equal mix of both financial losses (40%) and blocked routes (40%).

Fraud remains a major and growing industry challenge across all segments.

Most operators rely on self-made or manual protection

The most popular approach to fraud management is building in-house tools (34%), followed by manual processes and whitelisting (29%) and built-in switch firewalls (24%). Only 13% use dedicated third-party antifraud solutions.

Company size strongly influences the choice of approach, and each segment has its own logic and its own problems.

Small operators rely on manual processes (50%). They simply lack the budget for dedicated solutions or in-house development. Whitelists and Excel are often their only option. Yet 80% of them still suffer financial losses or blocked routes.

Medium operators lean toward in-house tools (46%). They already have an IT department, and building their own solution seems cheaper and more controllable. But the majority still lose money. In-house becomes a trap – perceived savings turn into endless maintenance and continued losses.
Large operators show a striking paradox: 80% still use manual processes, despite being the segment with the highest financial losses. Bureaucracy, legacy contracts, and resistance to change keep them stuck in outdated approaches. Few of them use third-party solutions.

Which approaches actually work?

The survey allows for a comparative look at how different protection methods correlate with outcomes.

Manual processes dominate among small and large operators, yet 67–80% of them still suffer financial losses or blocked routes. This suggests that manual approaches are insufficient against modern fraud.

Built-in firewalls serve as a middle ground, especially for medium operators (31%). These providers have moved beyond manual methods but have not yet developed in-house capabilities. The outcome is mixed: financial losses are lower than with manual methods, but not eliminated.

In-house tools are also preferred by medium operators (46%). However, a significant portion of these providers still report financial damage. Building proprietary solutions often creates ongoing maintenance burdens without guaranteeing protection.

Third-party solutions are mostly used by small and medium operators — those who have outgrown manual methods but cannot or will not develop their own. Adoption remains low. Large operators are absent from this category, likely due to long procurement cycles and internal bureaucracy.

Conclusion

The messaging industry is at a turning point. The vast majority of operators are already losing revenue to fraud, yet most continue to rely on self-made or manual methods that rarely deliver protection. The small minority that has adopted specialized solutions leads in protection effectiveness. As fraud continues to evolve, the gap between protected and vulnerable operators will only widen.

]]> P2P and A2P Traffic in SMS Aggregation: Why Route Separation Matters https://skyward.cc/p2p_a2p_separation Fri, 24 Apr 2026 23:46:00 +0300 Fraud Detection Based on the operational experience of Skyward team, we share why P2P and A2P route separation matters in SMS aggregation. Mixing A2P and P2P traffic affect revenue, compliance, partner trust, and route stability.

P2P and A2P Traffic in SMS Aggregation: Why Route Separation Matters

Based on the operational experience of Skyward team, we share why P2P and A2P route separation matters in SMS aggregation. Mixing A2P and P2P traffic affect revenue, compliance, partner trust, and route stability.]]> RCS and SMS in A2P Messaging: Why Business Communication Needs Both https://skyward.cc/rcs_and_sms Wed, 20 May 2026 18:55:00 +0300 Based on Skyward’s ongoing industry observation, this article looks at Rich Communication Services (RCS) as a growing part of A2P messaging and explains why its value is best understood alongside SMS.

RCS and SMS in A2P Messaging: Why Business Communication Needs Both

Based on Skyward’s ongoing industry observation, this article looks at Rich Communication Services (RCS) as a growing part of A2P messaging and explains why its value is best understood alongside SMS.]]> Skyward Introduces SSA Customer Portal for Real-Time Antifraud Control https://ru.technologic-nn.ru/evolution_messaging_business/tpost/ivy5g8b391-skyward-introduces-ssa-customer-portal-f https://ru.technologic-nn.ru/evolution_messaging_business/tpost/ivy5g8b391-skyward-introduces-ssa-customer-portal-f?amp=true Fri, 29 May 2026 18:04:00 +0300 Fraud Detection SSA Customer Portal is a dedicated web interface that gives SMS aggregators direct access to antifraud statistics, blocking rules, and verified EDRs within Skyward SMS Antifraud.

Skyward Introduces SSA Customer Portal for Real-Time Antifraud Control

SSA Customer Portal is a dedicated web interface that gives SMS aggregators direct access to antifraud statistics, blocking rules, and verified EDRs within Skyward SMS Antifraud.

The portal allows customers connected to SSA to monitor blocked traffic across the last two weeks, review daily volumes, and analyze key indicators such as total SMS, detected spam (including phishing, unsolicited gambling and P2P traffic) and AIT, spam percentage, AIT percentage, and blocked messages. A separate day graph provides an hourly view of today’s traffic, helping users quickly understand how spam activity develops during the day.

For deeper investigation, the Statistics section supports detailed breakdown by date, country, and Sender ID. Users can review traffic distribution across destinations, identify suspicious senders, and open EDR-level details.

Each EDR includes the blocking reason, such as phishing, P2P spam, or AIT, making it easier to verify detections and understand fraud patterns behind the numbers.

The Configuration section gives customers flexible control over SSA blocking rules. Rules can be created by country, with separate settings for spam and AIT blocking. Customers can also define the active time window for each rule and set the probability score threshold at which SSA blocks a message. For instance, a user can apply strict spam filtering for one specific country while setting a higher probability threshold for AIT traffic, or limiting rule activity to specific hours, in another.

The portal also includes general account settings, including default spam and AIT blocking behavior, and the global probability score threshold.

With the SSA Customer Portal, Skyward gives aggregators more transparency and operational control over fraud prevention, allowing them to monitor risks, adjust blocking logic, and investigate suspicious traffic directly from one interface. Learn more about SSA...

]]> Skyward SMS Antifraud v1.7: Advanced AIT Detection, Scoring Integration, and Expanded Language Coverage https://ru.technologic-nn.ru/evolution_messaging_business/tpost/dibp57rff1-skyward-sms-antifraud-v17-advanced-ait-d https://ru.technologic-nn.ru/evolution_messaging_business/tpost/dibp57rff1-skyward-sms-antifraud-v17-advanced-ait-d?amp=true Tue, 09 Jun 2026 16:00:00 +0300 Fraud Detection Skyward is proud to announce the new release of Skyward SMS Antifraud (SSA) v1.7 – a major step forward in intelligent fraud prevention for SMS operators.

Skyward SMS Antifraud v1.7: Advanced AIT Detection, Scoring Integration, and Expanded Language Coverage

Skyward is proud to announce the new release of Skyward SMS Antifraud (SSA) v1.7 – a major step forward in intelligent fraud prevention for SMS operators. This update introduces advanced AIT detection algorithms, flexible scoring API for dynamic traffic routing, and significant enhancements in gambling and phishing detection, all while achieving the lowest ever false positive rate.

Key Enhancements in v1.7

Advanced AIT Detection: New proprietary algorithms now analyze statistical deviations from baseline traffic patterns and assess the relevance of message content to the destination region. The result: 35% more AIT campaigns detected and blocked.

Scoring Integration for Smart Routing: SSA now returns a fraud probability score (0–100) and a message class (e.g., OTP, Marketing, Transactional, Gambling) directly in the API response. Operators can use this data to configure dynamic routing policies on their SMS platform – for example, directing high-risk traffic to a validation queue or blocking it entirely.

Expanded Language Support: Through extensive retraining on a dedicated evolving dataset, SSA deepens fraud detection capabilities in key regions like Northern and Western Europe, and the Middle East. With over 25 languages now supported at the highest level, including Bulgarian, Norwegian, Finnish, Lithuanian, and Arabic, operators can confidently serve diverse global markets without compromising security.

Improved Gambling Traffic Detection: A new heuristic algorithm works alongside the AI model to identify heavily disguised gambling content, including deliberate misspellings, character substitution (leetspeak), and vowel omission. When multiple obfuscation signals coincide, the fraud probability score rises, resulting in 30% more gambling campaigns containing highly obfuscated content detected and blocked.

Phishing Detection Accuracy Enhanced: The system now analyzes not only message text and metadata but also statistical campaign parameters such as content variability. This has reduced the false positive ratio to just 0.3% – down from below 0.5% in the previous version. Fewer false positives mean safer legitimate traffic and less operational overhead for your team.

Why It Matters for Your Business

As fraudsters continue to evolve their tactics – from obfuscated gambling messages to sophisticated AIT campaigns – SSA v1.7 delivers the tools operators need to stay ahead. With support for over 25 languages at an advanced level and a new heuristic layer for detecting even the most disguised threats, this release ensures your network remains secure, compliant, and profitable.

The new Scoring Integration for Smart Routing empowers operators to take real-time action based on fraud probability scores, enabling advanced routing policies, selecting optimal channels or routes depending on the risk level, or autonomously blocking high-risk traffic before it reaches a downstream partner. This level of control not only reduces exposure to fraudulent campaigns but also unlocks new opportunities for monetizing clean traffic with greater confidence.

How to Get Started with SSA v1.7

We invite all SMS operators to experience the enhanced protection of your traffic. To request a free trial and see how SSA v1.7 can secure your routes, increase AIT detection, and reduce false positives, please contact us at info@skyward.cc or fill in the feedback form on our product page.

]]> Beyond SMS: The Evolution to a Messaging Business https://skyward.cc/evolution_messaging_business Tue, 30 Jun 2026 16:16:00 +0300 The business around SMS is changing. The value shifts from simple transit toward reliability, traffic quality, network expansion, and the ability to support communication flows in a more fragmented ecosystem.

Beyond SMS: The Evolution to a Messaging Business

The business around SMS is changing. The value shifts from simple transit toward reliability, traffic quality, network expansion, and the ability to support communication flows in a more fragmented ecosystem.]]> Traffic Scan Release https://ru.technologic-nn.ru/evolution_messaging_business/tpost/k8nzbrsb11-traffic-scan-release https://ru.technologic-nn.ru/evolution_messaging_business/tpost/k8nzbrsb11-traffic-scan-release?amp=true Thu, 10 Sep 2026 13:33:00 +0300 Fraud Detection Skyward launches Traffic Scan, a free tool for SMS traffic analysis, fraud and AIT detection, message classification, and traffic quality verification.

Traffic Scan Release

As SMS fraud evolves and traffic profiles vary across customers and partners, messaging providers need a practical way to assess traffic quality and verify what is actually being sent through their platforms. Skyward is pleased to announce the launch of Traffic Scan, a free web-based tool for analyzing historical SMS traffic without requiring integration with the provider’s messaging platform.

Traffic Scan is part of Skyward Traffic Intelligence Platform (TIP), our solution for message-level traffic verification and classification designed specifically for SMS aggregators and A2P providers. It makes TIP’s core analytical capabilities available for offline analysis: instead of processing messages in real time, Traffic Scan analyzes traffic records uploaded by the user. This allows messaging providers to identify message types and detect fraud, including AIT, in their own traffic.

Identify Fraud and Classify Legitimate SMS Traffic

Users upload an Excel file containing SMS traffic records for the period they want to examine. Traffic Scan analyzes every message in the uploaded dataset and provides two core types of results:

Traffic verification analyzes message content and available traffic characteristics to identify fraudulent or restricted traffic and show which messages would be blocked.
Traffic classification assigns each legitimate message to a traffic type, such as OTP, marketing, transactional, or gambling, providing a clear view of the composition of the uploaded traffic.

Results are available in the Traffic Scan interface as aggregated statistics with breakdowns by country and Sender ID. Users can also download a detailed Excel report with results for every message.

Practical Value for Messaging Businesses

Traffic Scan can be used to:

Verify customer traffic. Determine which message types they actually send, assess overall traffic quality, and check whether it matches the agreed traffic profile.
Investigate fraud and prepare supporting evidence. Identify suspicious traffic sources and use message-level results to document incidents or prepare evidence for discussions with customers and vendors.
Identify routing and margin opportunities. Use the classification of legitimate traffic to adjust routing, and fraud analysis to estimate the volume of traffic that could be blocked and its potential impact on margins.

The findings also provide a practical basis for evaluating the potential value of full TIP integration using the provider’s own traffic before making a deployment decision.

How to Get Started

Getting the first report requires only a few steps:

Create a free account
Upload a file with exported SMS messages
Run the scan and review the aggregated statistics
Download the report with per-message results

Traffic Scan is available free of charge for file-based traffic analysis. Start your first scan here or contact us at info@skyward.cc for more information.

]]>

Customer satisfaction survey results reveal the highest score in company history

Yearly Skyward staff members training held

Proactive monitoring and NOC new analytical tasks

Skyward works from home at times of global COVID-19 outbreak

Skyward introduces SMS NOC service

Skyward has developed signaling messages logger

Looking forward to our meeting at ITW 2016

Skyward attends ITW 2016

Skyward team participates in SMS Training

Skyward celebrates its 5th anniversary

Skyward’s business development strategy triggers brand transformation

For reference

Skyward extends its service offering to include SMS NOC

Skyward celebrates 8 years in business

Skyward starts implementing Scrum in all service teams

About Scrum

Skyward attends ITW 2015

Broadening of cooperation with Alaris Labs

Skyward participated in WWC 2019

Progress review 2014 and customer satisfaction survey

Skyward staff members’ professional development

Partnership with IPT Networks

NOC process establishment and MMD Smart Helpdesk implementation

Merry Christmas and Happy New Year

Integrated service for a new customer, RSCom

Skyward has a house-warming

Customer satisfaction survey results

Second level of NOC for Atlantel

Skyward Helpdesk for our customers

Skyward Monitoring System

Skyward development strategy for 2013

Elaboration and automation of business processes

Implementation of 5gVision analytical system

Training programs for our customers

Launch of a project with Telecall

Skyward at the beginning of the journey

Six steps to building efficient telecom NOC

Skyward service teams start implementing Python for process automation

Skyward SMS Monitoring System

Merry Christmas and Happy New Year 2021!

Company achievements in 2020

Snowburst - Avalanche Prediction System

Customers place high value on services provided by Skyward

Skyward increases team efficiency with Management 3.0 concept

Skyward upgrades SMS Monitoring System to appeal to large telecom carriers

For reference

Skyward offers VPN competence to SMS carriers

Skyward develops a chatbot for VoIP traffic monitoring

Skyward conducts Global Telecom Industry Survey 2021

​​Skyward introduces visual notifications to SMS Monitoring System

For reference

Skyward unveils Global Telecom Industry Survey results

Skyward: utilizing team approach to increase customer service efficiency

Merry Christmas and Happy New Year 2022!

Skyward introduces Spam Detection System for SMS carriers

Building a culture of leadership: Skyward's approach to driving innovation

Skyward Expands Spam Detection System to Include Portuguese Language

Spam Detection System Enhanced with Management Interface

Skyward Unveils Audio Insight for VoIP Wholesale Carriers

Merry Christmas and Happy New Year 2024!

Four Types of SMS Fraud

Setting Priorities for 2024: Gain Inspiration from Our Skyward Team!

Skyward Achieves High Customer Satisfaction Ratings in 2023 Survey

New Way to Fight with Spam for SMS Carriers

Skyward Offers RCS Competencies for the Telecommunications Industry

Updated SLA Standard

Skyward Revolutionizes SMS Security with Skyward SMS Antifraud

Gambling Traffic Control with Skyward SMS Antifraud

Skyward Chooses Freshdesk as Standard for Quality NOC Service

Skyward SMS Antifraud: New Generation of SMS Firewall

Skyward Introduces Artificial Traffic Detector to Combat SMS AIT

Skyward Research Highlights Growing Concerns among SMS Operators about Artificial Inflation of Traffic (AIT)

Diving Deeper: What Risks Does AIT Pose?

Skyward’s Solution: The Artificial Traffic Detector

Skyward SMS Antifraud Successfully Deployed by Major European A2P SMS Provider

Merry Christmas and Happy New Year 2025!

Artificial Inflation of Traffic (AIT)

How SMS Providers Turn Spam into Revenue

New Trends in Spam and AIT Traffic & How Skyward Combats Them

Skyward Redefines Its Future: New Vision, Mission & Values

Skyward introduces visual notifications to SMS Monitoring System